The Operational Excellence Manager/ Retail is responsible for leading, strategizing, and implementing process improvement initiatives across all retail banking operations of Bank of Jordan. This role is crucial in ensuring efficient and effective services are delivered to customers, optimizing operational processes, and achieving operational excellence.
The ideal candidate will have a strong background in retail banking operations, a solid understanding of process improvement methodologies, and excellent leadership skills. The Operational Excellence Manager/ Retail must also possess a strategic mindset, be a problem-solver, and have a passion for driving continuous improvement.
Requirements
- Develop and implement a comprehensive operational excellence strategy for retail banking operations to enhance efficiency, effectiveness, and service delivery
- Lead and manage process improvement initiatives across all retail banking operations, identifying areas for improvement, analyzing processes, and recommending and implementing solutions
- Collaborate with cross-functional teams to optimize operational processes, ensuring alignment with business objectives and customer needs
- Implement performance metrics and key performance indicators (KPIs) to monitor and measure the success of process improvement initiatives
- Provide training, coaching, and guidance to retail banking operational teams to ensure understanding and adoption of process improvement methodologies and tools
- Conduct regular audits and assessments to identify process inefficiencies, bottlenecks, and opportunities for improvement
- Drive a culture of continuous improvement by fostering a mindset of innovation, operational excellence, and accountability across all retail banking operational teams
- Stay up-to-date with industry best practices, emerging trends, and advancements in process improvement methodologies
Requirements:
- Bachelor's degree in Business Administration, Finance, or related field
- Minimum of 7 years of experience in retail banking operations, with at least 3 years in a managerial role
- Proven track record in successfully leading and implementing process improvement initiatives
- Strong knowledge of process improvement methodologies such as Lean, Six Sigma, or Kaizen
- Excellent analytical, problem-solving, and decision-making skills
- Ability to work collaboratively and influence cross-functional teams
- Exceptional leadership and communication skills
- Strong attention to detail and ability to prioritize and manage multiple projects simultaneously
- Proficient in Microsoft Office Suite
- Fluency in English
