Company Description Crystel is a leading Outsourcing Service Provider (OSP) founded in Jordan in 2007, offering a full range of inbound and outbound contact center services, consultancy, and business process outsourcing. The company focuses on building long-term outsourcing partnerships that help clients stay competitive through flexible, technology-driven solutions and carefully monitored performance indicators.
Role Description The Customer Service Representative role is a full-time, hybrid position based in Amman, Jordan, with some flexibility to work from home. In this role, the representative will handle inbound and outbound customer interactions through phone, email, chat, or other channels, ensuring timely and accurate responses to inquiries, requests, and complaints.
Qualifications
- Strong customer-facing skills, including experience as a Customer Service Representative and in Customer Support.
- Proven ability to maintain high levels of Customer Satisfaction and deliver consistent Customer Service.
- Understanding of Customer Experience principles and commitment to creating positive, professional interactions.
- Excellent verbal and written communication skills in English; Arabic proficiency is highly beneficial.
- Comfort with contact center technologies, CRM systems, and basic computer applications.
- Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced, performance-driven environment.
- Strong problem-solving skills, attention to detail, and a calm, empathetic approach to customer concerns.
- High level of integrity, reliability, and willingness to work shifts and weekends as required.
- Previous experience in a contact center or BPO environment is an advantage.
- Diploma or bachelor’s degree in business, communications, or a related field is preferred but not mandatory.
