Sales Supervisor / Sales Team Lead
Location: Amman, Jordan
Coverage: Jordan & Saudi Arabia
Employment Type: Full-time
Compensation: Competitive Salary + Performance-Based Commission
About the Role
We are looking for a highly driven, hands-on Sales Supervisor / Sales Team Lead to lead and develop our sales team across Jordan and Saudi Arabia.
This is not an operations or reporting-only position.
The primary objective of this role is simple:
Build a high-performing sales team that consistently closes deals and achieves its targets.
The ideal candidate should be a strong salesperson and closer personally, while also having the ability to coach, train, motivate, and hold an entire team accountable.
You will be responsible for the team's daily sales activity, call quality, sales scripts, role-playing, coaching, pipeline performance, conversion rates, and ultimately the revenue generated by the team.
Key Responsibilities
Sales Team Leadership
- Manage and lead sales representatives operating across Jordan and Saudi Arabia.
- Own the team's sales targets and overall performance.
- Set clear daily, weekly, and monthly targets for each team member.
- Ensure the team maintains a high volume of daily calls and follow-ups.
- Monitor individual and team performance closely.
- Hold team members accountable for activity, pipeline, conversion, and results.
- Create a competitive, disciplined, and performance-driven sales environment.
Sales Coaching & Training
- Conduct daily sales role-playing sessions with the team.
- Train the team on sales scripts, objection handling, negotiation, follow-up, and closing techniques.
- Continuously improve and optimize sales scripts based on actual customer conversations.
- Listen to recorded and live sales calls regularly.
- Review calls with sales representatives and provide specific, actionable feedback.
- Identify weaknesses in individual salespeople and create coaching plans to improve their performance.
- Train new sales team members and ensure they reach productivity quickly.
- Lead by example and demonstrate how strong sales conversations should be handled.
Closing & Sales Performance
- Develop the team into strong closers, not simply appointment setters or callers.
- Support sales representatives on difficult or high-value opportunities.
- Step into important sales conversations when needed to help close deals.
- Create structured follow-up processes to ensure opportunities are not lost due to weak follow-up.
- Improve conversion rates throughout the sales funnel.
- Ensure the team consistently reaches or exceeds its revenue targets.
Data & Performance Management
- Use sales data to understand what is working and what needs improvement.
- Track key sales metrics, including:
- Number of calls
- Conversations
- Qualified opportunities
- Meetings
- Follow-ups
- Proposals
- Conversion rates
- Closed deals
- Revenue generated
- Identify performance gaps through data rather than assumptions.
- Compare performance between team members and identify best practices.
- Use data to continuously improve scripts, targeting, sales processes, and team performance.
- Provide clear performance reports and recommendations to management.
Pipeline & Follow-Up
- Maintain strong visibility over the entire sales pipeline.
- Ensure every qualified opportunity has a clear next action and follow-up date.
- Make sure the team follows up consistently and professionally.
- Prevent leads and opportunities from being lost because of poor follow-up.
- Review pipeline health regularly and prioritize the opportunities most likely to close.
Senior-Level Selling
- Be comfortable communicating with business owners, executives, directors, HR leaders, and senior decision-makers.
- Understand how to conduct professional B2B sales conversations.
- Build credibility quickly with senior stakeholders.
- Train the sales team on how to communicate effectively with senior decision-makers.
- Handle objections, negotiations, and complex sales conversations professionally.
Requirements
- Strong experience in sales, business development, telesales, or B2B sales.
- Minimum 3+ years of sales experience, preferably with previous team leadership or supervisory responsibility.
- Proven ability to achieve and exceed sales targets.
- Strong closing and negotiation skills.
- Previous experience managing, coaching, or training a sales team is highly preferred.
- Comfortable managing a high-volume outbound calling environment.
- Strong understanding of sales funnels, conversion rates, and sales performance metrics.
- Experience using CRM systems and sales dashboards.
- Strong analytical mindset and ability to make decisions based on data.
- Excellent follow-up and organizational skills.
- Strong communication skills in Arabic and English.
- Comfortable communicating with senior executives and decision-makers.
- Able to manage teams operating across different markets, particularly Jordan and Saudi Arabia.
- Must be based in Jordan.
What We Are Looking For
We are looking for a sales leader who is willing to get involved directly.
This person should not simply tell the team:
“You need to sell more.”
They should be able to identify why the team is not selling more and fix it.
That could mean:
- Changing the script.
- Improving the opening.
- Fixing objection handling.
- Increasing call volume.
- Improving follow-up.
- Coaching a specific salesperson.
- Reviewing the target customer.
- Joining an important call.
- Or changing part of the sales process.
The Sales Supervisor owns the result.
Daily Expectations
A typical day may include:
- Reviewing yesterday's sales numbers.
- Running a morning sales meeting.
- Conducting role-play sessions with the team.
- Reviewing calls and giving feedback.
- Checking pipeline and follow-ups.
- Coaching underperforming salespeople.
- Helping the team close difficult opportunities.
- Reviewing sales data and conversion rates.
- Adjusting scripts or sales approaches.
- Following up with the team throughout the day.
- Ensuring daily activity and revenue targets are being achieved.
What Success Looks Like
Success in this role means:
- The sales team consistently hits or exceeds its targets.
- Sales representatives become stronger closers over time.
- Daily sales activity remains high and disciplined.
- Conversion rates continuously improve.
- Follow-up is systematic and opportunities do not get lost.
- Scripts and sales processes improve based on real data.
- Underperformance is identified and addressed quickly.
- The team can confidently communicate with senior decision-makers.
- Management has clear visibility into performance and expected revenue.
Ultimately, this role is accountable for one thing:
Results.
We are not looking for someone to simply manage sales activity.
We are looking for someone who can build a team that closes.
