Team: Customer Success
Location: Hybrid – Amman, Jordan (Estarta HQ)
Reports To: Customer Success Leadership
Work Schedule
- Working Days: Monday to Friday
- Shifts: US Time Zone & Calendar
- Shift Options: Two shifts available between 3:00 PM and 3:00 AM
About Estarta
Estarta is a leading global provider of professional and technology services, supporting enterprise clients across multiple industries. From customer success and operations to advanced technology solutions, Estarta partners with organizations to deliver high-quality, scalable, and customer-centric services. Our teams operate in dynamic, fast-paced environments, serving international markets while maintaining a strong culture of collaboration, accountability, and continuous growth.
At Estarta, we believe in ownership, transparency, and delivering excellence through people, process, and technology. We empower our teams to make an impact, grow professionally, and contribute meaningfully to long-term customer success.
Role Overview
The Account Services Specialist is a key contributor within the Customer Success team, responsible for supporting customers with billing-related inquiries, subscription updates, account maintenance, and general account support. This role operates at the intersection of customer support and financial operations and requires strong attention to detail, clear communication, and a customer-first mindset.
The Account Services Specialist works closely with internal stakeholders to ensure customer accounts are accurate, compliant, and positioned for long-term success while delivering a professional and seamless customer experience.
Key Responsibilities
As an Account Services Specialist, you will be responsible for:
- Handling customer inquiries related to:
- Invoices, account balances, and billing questions
- Subscription changes, renewals, cancellations, and contractual obligations
- Account ownership transfers and customer information updates
- Providing clear, accurate, and empathetic support via phone and email
- Explaining billing structures, financial terms, and service changes in a professional and customer-friendly manner
- Documenting and managing cases using Salesforce or related systems, ensuring timely resolution and follow-up
- Collaborating with Finance, Customer Success, and Product teams to investigate and resolve account-related issues
- Identifying recurring issues or trends and escalating them when necessary
- Maintaining up-to-date knowledge of products, services, billing models, and internal processes
- Contributing to a positive, collaborative team environment while upholding high standards of customer service
Required Qualifications
To succeed in this role, you should bring:
- 1–3 years of experience in customer support, billing, or account services (experience in SaaS or technology environments is a plus)
- Working knowledge of invoicing, subscription billing, and account management processes
- Strong written and verbal communication skills
- Ability to clearly explain complex or technical information to customers
- High attention to detail and strong organizational skills
- Experience using CRM systems such as Salesforce (preferred)
- Ability to manage a high-volume workload independently and efficiently
- Comfort working in a fast-paced, team-oriented environmentPreferred Qualifications
- Experience with subscription billing platforms such as Zuora
- Background in SaaS, technology, healthcare, or account management environments
