Purpose
This position is responsible for reception area, hospitality, meet and greet, phone answering, phone routing, document routing, mail routing and direct customer service to clients entering company premises. Also this position is responsible to attend to visitors and deal with inquiries on the phone and face to face in addition to clerical, scheduling programs and assignments as well as handle support services requested by direct manager.
Greet Customers promptly and courteously.
Responsible of waiting area cleanness and tidiness.
Identify and communicate areas of possible improvement for Customer care.
Apply the company's standards for all telephone calls handling & techniques
Record appointments through the department's appointments system.
Complete the necessary documentation on arrival of Customer.
Maintain a complete Customer relations and follow-up procedure that generates maximum
Customer care. Implement all standards relating to Customer contacts.
Ensure that the manager is informed of all problems and potential problems involving the entrance and surrounding areas.
Sending daily walk-in report.
Attend to telephone service enquires and bookings promptly and courteously.
Maintain accuracy and preciseness in routing calls and offer customer service to visitors and callers.
Answering a multi-line phone system and directing calls to the appropriate departments and personnel
Greeting and assisting visitors as well as general clerical responsibilities and some data entry.
Typing memos, Data Entry duties as per department managers requests
Transferring calls to the users.
Ensure 100% accuracy in any data provided over the phone or direction asked.
Maintain updated phone schedule at all time based on resource changes and send updated list to all employees at all time.
Ensure that the phone does not stay busy for long times.
Ensuring the proper delivery for all incoming and outgoing faxes.
Job Requirements
Education
Diploma in Business Administration or any related field.
Skills & Competencies
Comprehensive knowledge of:
Good Command of English and Arabic- Written and Spoken.
Clerical and administrative tasks.
MS Office (MS Word, MS EXCEL, MS Power Point).
Phone System Routing.
Governmental and official memos preparation.
Telephone Protocol.
Ability To
Differentiating Competencies:
Customer Focus "WOW Effect".
Performance Excellence.
Continuous Improvement & Challenging the Status Quo
Leadership & Influencing Others.
Teamwork & Positive Attitude.
Job Related Competencies
Meeting Deadlines.
Communication & Interpersonal.
Presentation Skills & Report Writing.
Data Management and Organization.
Accuracy and Preciseness.
Problem Solving and Analytical thinking.
Overall Years Of Experience
(0-1) year of Experience.
