Job: Customer Engineer
Location: Amman, Jordan (On-site)
Industry: Tech Startup (AI)
Engagement Details:
- Engagement: Direct independent contractor
- Work setup: On-site in Amman, Jordan, six working days per week with one day off
- Compensation: JOD 1,800 to 2,800 gross base per month
- Benefits: Highest-tier GIG health insurance after probation and standard paid leave in Jordan
About the Role:
Our client, a YC-backed AI startup, is hiring a Customer Engineer to serve as the direct technical bridge between enterprise customers and the product. This is a hands-on engineering role with heavy customer exposure.
Key Responsibilities:
- Primary Technical Point of Contact: Respond fast to customer queries, join video calls, and own resolution end-to-end
- Lead Technical Onboarding: Guide enterprise customers through setup, configuration, and integration with tools like Zendesk, Intercom, HubSpot, and others
- Debug & Troubleshoot: Diagnose and resolve complex issues in live customer environments
- Ship Code: Implement fixes, integration enhancements, and small features directly in the Node.js / TypeScript codebase
- Collaborate with Product Engineering: Share customer context, escalate systemic problems, and help prioritize what the team builds next
- Develop Platform Expertise: Build deep knowledge of the AI agents and prompt engineering to effectively advise customers on optimizing their support operations
- Document & Scale Knowledge: Document recurring issues, solutions, and integration patterns to strengthen internal knowledge and customer resources
Requirements:
- 2-3+ years of strong software engineering experience with Node.js and TypeScript, writing and shipping production code
- Hands-on experience with AI agents and prompt engineering (core to the role)
- Previous customer-facing technical work: onboarding, debugging integrations, or similar in a SaaS environment
- Good understanding of (or fast ability to learn) helpdesk APIs: Zendesk, Intercom, HubSpot, etc.
- English fluency and strong written and spoken communication are non-negotiable, including clear writing and confident speaking on video calls with enterprise stakeholders
- Ability to operate effectively in a fast-moving startup: speed, customer impact, and getting things done
- Able to work with customers across US, EU, MENA and GCC time zones
**Final engagement is conditional on an acceptable criminal-record check, including a certificate of non-conviction or equivalent, completed with the candidate's consent and in accordance with applicable law
