Technical Manager

Orange Jordan • Full-time • عمان, JO • 6h ago

Education:

Bachelor’s degree in computer engineering, Computer Science, Information Technology.
7-10 years of experience in IT infrastructure and operations within large-scale environments, with minimum 3 years in a managerial or team leadership role.
Proven experience managing cloud-hosted environments and outsourced/managed service providers against SLAs, availability, and business continuity targets.
Hands-on background with Microsoft environments (Windows Server, Active Directory/domain controllers, Microsoft SQL Server, hosting of ASP.NET Core applications), Fortinet networks, VPN, PAM solutions, and APM tools (Dynatrace preferred).
Experience in fintech, digital payments, banking, or telecom regulated environments is a strong plus.
Relevant certifications are a required (e.g., ITIL, PMP, Microsoft Azure/MCSE, Fortinet NSE, CCNA/CCNP).
Master's degree is a plus.

Key Accountabilities:

Infrastructure operations management: Manage all operations of the Orange Money cloud-hosted infrastructure, including servers, networks, storage, Microsoft environment, and domain controllers, ensuring stable, secure, and efficient operations at all times.
Cloud provider governance: Lead and govern the cloud provider responsible for operating all infrastructure, managing objectives, deliverables, escalations, and all related functions to achieve the contracted SLAs, availability targets, and business continuity requirements.
Application hosting environment: Ensure proper hosting, capacity, and performance of all Orange Money systems and applications developed over ASP.NET Core and Microsoft SQL Server, in coordination with the development and security functions.
Integrations management: Manage and operate all integrations with third parties and the national switch (JOPACC), ensuring transaction integrity, availability, and reliable connectivity with banks, partners, and external service providers.
Network and connectivity: Oversee the operation of network infrastructure, firewalls connectivity, and VPN access, ensuring secure and reliable network services in coordination with the Security Manager.
Privileged access operations: Manage PAM approvals and privileged access workflows for infrastructure operations, ensuring controlled, auditable, and justified access in line with security policies and segregation of duties.
Monitoring and performance management: Operate and leverage Dynatrace APM and related monitoring tools to proactively track application and infrastructure performance, detect anomalies, and drive continuous performance improvement.
Availability, continuity, and disaster recovery: Ensure availability, capacity planning, backup, disaster recovery, and business continuity readiness of all Orange Money platforms, including regular DR testing with the cloud provider.
Incident and problem management: Lead technical incident and problem management, ensuring timely resolution, escalation, root-cause analysis, and sustainable remediation with the cloud provider and vendors.
Change and release support: Manage the technical execution of changes, releases, and deployments to production in coordination with the Development & Source Code Manager and the Security Manager, protecting service stability.
Team management: Manage the technical department team, including deliverables, performance management, workload planning, and capability development.
Department objectives and performance management: Set the technical department's objectives in full alignment with the directorate strategy and business priorities, translate them into measurable performance indicators and individual targets for the team, and monitor, evaluate, and report achievement on a regular basis.
Performance, KPIs, and SLA management: Define, monitor, and report technical performance KPIs and SLAs for infrastructure, integrations, and the cloud provider, using measurable indicators (e.g., availability, uptime, MTTR, capacity utilization, response times), and drive corrective actions and continuous service improvement based on performance results.
CAPEX/OPEX and budget management: Define, plan, and manage the technical department's CAPEX and OPEX budgets, including cloud infrastructure costs, assets, and software licenses, ensuring accurate forecasting, cost efficiency, budget adherence, and value realization from the cloud provider and vendors.
Environments, patching, and hardening: Manage all environments (development, testing, staging, and production) and govern patch management, system hardening, and configuration baselines with the cloud provider, ensuring environments remain secure, consistent, and audit-ready.
Compliance, audit, and documentation: Support regulatory, audit, and compliance requirements (including Central Bank of Jordan requirements) related to infrastructure and operations, ensuring timely closure of findings, and maintain up-to-date technical documentation, architecture diagrams, runbooks, and operational procedures.
Team leadership and management: Lead, coach, and develop the technical department team, defining roles, responsibilities, and individual objectives; managing performance evaluations, workload distribution, and succession planning; identifying training and certification needs; and fostering a culture of ownership, accountability, collaboration, and continuous improvement.

Related Jobs

Agricultural Site Engineer

Harmony Investments Company (HINCO) • Full-time • عمان, JO • 4h ago

Operations

4h ago

Supply Planning Services Associate

Azadea Group • Full-time • عمان, JO • 6h ago

Operations

6h ago

Customer Sales & Service Officer

Emirates • Full-time • عمان, JO • 1d ago

Operations

1d ago

FACTORY MANAGER – PALCO JORDAN

Palco Group • Full-time • عمان, JO • 2d ago

Operations

2d ago

SATCOM Operation & Maintenance (O&M) Support

C3EL • Full-time • عمان, JO • 2d ago

Operations

2d ago

SATCOM Operation & Maintenance (O&M) Support

C3EL • Full-time • عمان, JO • 2d ago

Operations

2d ago

SATCOM Operation & Maintenance (O&M) Support

C3EL • Full-time • عمان, JO • 2d ago

Operations

2d ago

Senior Corporate Operations Executive

Aramex • Full-time • عمان, JO • 2d ago

Operations

2d ago

Call Center Quality and Performance Officer

BUSTANJI GROUP • Full-time • عمان, JO • 3d ago

Operations

3d ago

Flight Operations Officer

Musallam Group • Full-time • عمان, JO • 3d ago

Operations

3d ago