About Us:
Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP:
At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
About The Role:
As a Chargeback Senior Officer, you will be part of a major process in Network International's transaction cycle. The process is technically complex and has to be followed as per the Scheme's Dispute Rules and Regulations. You will be required to build very close and effective working relationships with the third party banks, internal stakeholders and schemes ensuring NI compliance & PCI DSS policies are followed.
Key Responsibilities:
- Validate representments correctly on Visa Online, Mastercom, Other schemes Portals and within scheme regulations to ensure no losses to NI / merchant.
- Retrieving & analysis of the supporting documents to ensure no chargebacks are received from issuers.
- Validate the merchants’ emails for copy requests & chargebacks received on a daily basis to ensure there is no time gap.
- Validate pre-arbitration / pre-compliance within the timelines and in compliant with the scheme dispute rules & regulations.
- Validate chargeback MIS on a daily basis to ensure record correctness.
- Preparation of financial batches for chargebacks; debiting merchants to ensure financial entries are passed regularly.
- Coordinating, advice & guidance to merchants, third party banks/ schemes & internal stakeholders for chargeback related queries.
- Review & implement changes in chargeback activities based on the bi-yearly changes in the scheme regulation to ensure compliance.
Key Requirements:
- Bachelor's degree in Business, Finance, Banking, Accounting, Information Systems, or a related field.
- Minimum 3+ years of experience in chargebacks, dispute management, card operations, payments operations, or merchant acquiring.
- Prior experience within a bank, fintech, payment service provider (PSP), card processor, or acquiring institution is highly preferred.
- Strong working knowledge of Visa, Mastercard, and other card scheme dispute and chargeback regulations.
- Hands-on experience using Visa Resolve Online (VROL), Mastercom, or equivalent dispute management platforms.
- Proven ability to investigate, analyze, and resolve chargebacks, retrieval requests, pre-arbitrations, and compliance cases within strict scheme timelines.
- Strong understanding of card payment transaction flows, merchant acquiring processes, and settlement operations.
- Excellent communication skills in both Arabic and English (written and verbal).
- Proven ability to collaborate effectively with merchants, issuing banks, card schemes, and internal business stakeholders.
