Pre-Operational Phase (2026–2027):
- Lead ERP deployment.
- Analyze business processes and gather requirements from stakeholders.
- Understand the configurations done by the vendor (finance, HR, supply chain).
- Coordinate with cross-functional teams and vendors.
- Support the training of the end users as needed.
Post-Opening Phase (2027+):
- Manage any new change requests.
- Provide 2nd line of support if super users are unable to resolve the issues.
- Troubleshoot and resolve ERP-related technical and functional issues.
- Control the application change management process.
- Monitor system performance and ensure data integrity.
- Lead the ERP upgrades, patches, and testing.
- Document support processes and maintain knowledge base articles.
- Conduct user training sessions and workshops.
- Create clear documentation for processes and workflows.
Competencies:
Communication
To coordinate with cross-functional teams and vendors.
ERP implementation
Solid experience in SAP S/4HANA ERP or Oracle Fusion in at least 2 out of the 3 functional areas: HCM, SCM, and Finance.
Usage and integration of IT systems
Experience connecting ERP with other 3rd party systems such as Hospital Information System, Student Information System, HR, or others.
Qualification Requirements
- Bachelor’s degree in IT, Computer Science, Business, or related field.
- 3-5 years of experience in SAP S/4HANA ERP or Oracle Fusion in at least 2 out of the 3 of the functional areas: HCM, SCM, and Finance.
- ERP experience in healthcare is a must.
- Previous ERP implementation experience is a must.
- Project management and analytical skills.
- Excellent communication skills.
- Knowledge of data migration, system integration, and SQL/database management is a plus.
