Job Description & Summary
This role is responsible for supporting the sales function through effective administration, customer engagement, and coordination of sales activities. The position plays a key role in handling customer inquiries, preparing sales offers, and ensuring smooth execution of sales processes while maintaining high standards of customer service and showroom hospitality in line with corporate guidelines.
The ideal candidate is organized, customer-focused, and capable of managing multiple tasks efficiently to support business growth and enhance the overall customer experience.
Your Responsibilities Will Include
Ensuring the availability of sales materials (catalogues, brochures, etc.) and supporting company events.
Preparing and sharing weekly and monthly sales reports, including showroom traffic, customer visits, and invoicing data with management.
Monitoring reception traffic and calculating qualified leads on a daily basis.
Responding to all customer inquiries in a timely and professional manner via phone, email, or other channels.
Preparing accurate quotations, offers, and contracts, and ensuring timely delivery to customers.
Coordinating product delivery and ensuring customers receive orders within the agreed timeframe.
Reviewing product availability and reporting shortages to management.
Ensuring pricing accuracy in line with approved price lists.
Checking and processing market inquiries with accuracy and no delays.
Updating and maintaining customer profiles and CRM data for all contacts.
Logging and following up on customer complaints and service tickets.
Coordinating with the finance department on receivables and updating the sales team on collection timelines.
Reviewing invoices to ensure compliance with discount and offer policies.
Handling credit notes, warranties, and samples in line with company procedures.
Supporting the overall administrative needs of the sales department and ensuring smooth coordination between departments.
Reception Responsibilities (When Required)
Managing front desk operations and ensuring a professional and welcoming showroom environment.
Greeting customers, directing them appropriately, and providing assistance as needed.
Answering and directing incoming calls and handling inquiries efficiently.
Maintaining the cleanliness and organization of the reception and showroom areas, including display materials.
Monitoring showroom readiness, including catalogues, displays, and overall presentation.
Scheduling appointments, organizing meetings, and maintaining staff movement records.
Handling correspondence, preparing documents, and managing office supplies.
Operating office equipment such as photocopiers, scanners, and computers.
Ensuring effective communication with customers, employees, and external parties.
Requirements
Bachelor’s degree in Business Administration or a related field.
0–2 years of experience in sales administration, customer service, or a similar role.
Comprehensive Knowledge of
Fluent English and Arabic – written and spoken.
Customer service principles and sales support processes.
CRM systems and basic sales reporting.
Microsoft Office Suite.
Skills
Customer service and relationship management
Sales coordination and administrative support
Communication and interpersonal skills
Time management and organization
Attention to detail and accuracy
Problem-solving and responsiveness
Teamwork and adaptability
