Company Description
Chalhoub Group has been at the forefront of luxury retail in the Middle East for over 70 years, partnering with over 400 international brands across fashion, beauty, jewelry, eyewear, and more. With a strong focus on innovation and technology, the Group delivers exceptional omnichannel experiences across 950+ stores, online platforms, and mobile apps. Its dedicated innovation hub, The Greenhouse, empowers startups and regional businesses. Chalhoub Group boasts a diverse, inclusive culture, employing over 16,000 professionals across eight Middle Eastern countries, and has earned Great Place to Work® certifications in multiple markets. Committed to sustainability and equity, the Group is a signatory to the United Nations Global Compact with a pledge to achieve Net Zero emissions by 2040.
Role Description
We are seeking a Customer Care Trainee to join our team in Amman, Jordan. This is an on-site role focused on ensuring exceptional customer experiences for our clientele. The role involves responding to customer inquiries, managing complaints, and providing timely resolutions through various channels. Additionally, the trainee will assist in addressing customer feedback, liaising with internal departments to ensure service quality, and gaining hands-on experience in customer relationship management. This is an excellent opportunity for hands-on learning and to kickstart a career in customer service excellence.
Qualifications
- Strong communication and interpersonal skills for delivering high-quality customer interactions
- Problem-solving and organizational skills for managing inquiries and resolving customer concerns
- Attention to detail and ability to multitask in a fast-paced environment
- Proficiency in basic computer and CRM tools is preferred
- Fluency in Arabic and English, both written and spoken
- Passion for customer service and dedication to delivering luxury experiences
