Job Description
Tiered Approach
In Line With The Commitment To Safeguard Capacity And Support Personnel Already In The Organization, a Majority Of UNDP UNCDF/UNV Vacancies Are Advertised Using a Tiered Application Process Whereby
- Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.
- Tier 1: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments
- Tier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers
- Tier 3 or no tier indicated: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates
Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.
Background
Within the wider framework of the UNDP Strategic Plan and RBAS priorities, the Regional Hub for Arab States in Amman offers a wide range of support to Country Offices including strategic policy advice, programme development and implementation, capacity development, policy research and analysis, knowledge services, and operations.
The Operations Management Team provides financial, human resources, procurement, logistical, ICT and common services to all teams at the Regional Hub, country offices and UN agencies.
Under the overall guidance of the Operations Manager and direct supervision of the Administrative Analyst, the Driver provides reliable and safe driving services to the UNDP/UN officials and high-ranking visitors ensuring highest standards of discretion and integrity, sense of responsibility, excellent knowledge of protocol and security issues. The Driver also demonstrates a client-oriented approach, courtesy, tact and ability to work with people of different national and cultural backgrounds.
The Driver provides driving services to Hub management, operations and programme staff in the Hub, consultants and experts, and UNDP/UN staff on mission.
The Driver will be responsible for delivering all UNDP Hub official correspondence to government entities such as MOFA, MOI, MOL……etc, and non-government entities and ensure that they are delivered to the right place and person.
UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.
Duties And Responsibilities
- Provide reliable and safe driving services using office vehicle predominantly to the high-ranking visitors UNDP/UN officials, visitors and backstopping the driver of the Deputy Regional Director/Regional Hub Director, when and as needed.
- Transport the Hub senior management or other UN visitors or officials applying appropriate protocols
- Deliver and collect mail and documents and perform other messenger responsibilities.
- Meet official personnel and VIP visitors at the airport and assist with visa and customs formality arrangement when required .
Proper use of Vechicle
- Ensure cost-saving through proper use and day-to-day maintenance of the assigned office vehicle.
- Maintain accurate daily vehicle logs and maintenance vehicle record.
- Provide inputs to preparation of the vehicle maintenance plans and reports.
- Make timely minor repairs and/or arrange for major repairs
- Ensure timely changes of oil, check of tires, brakes, car washing, etc.
- Verify the fuel invoices received from the suppler.
Availability of documents/supplies
- Ensures availability of all the required documents/supplies including vehicle insurance, vehicle logs, office directory, map of the city/country, first aid kit, necessary spare parts in the assigned vehicle.
- Ensures that all immediate actions required by rules and regulations are taken in case of involvement in accidents.
- Complete and maintain an up-to-date training related to security and security driving such as security defense driving, SSAFE, ETB, …and further related training
Perform Administrative Duties
- Support the processing of customs entries related to protocol requests and visa requests.
- Provide support for issuing residencies and work permits .
- Assisting with pouch, procurement, workshops, and other administrative tasks as deemed necessary for the efficient functioning of the Office and the Organization
The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.
- Institutional Arrangement
The Driver shall perform required tasks under full time working hours for over a period of 12 months under the overall guidance of the Operations Manager and direct supervision of the
Administrative Analyst /operations
Competencies
Core
Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
People Management
N/A
Cross-Functional & Technical competencies
Administration & Operations: Vehicle management
Knowledge of policy & procedures on fleet management
Administration & Operations: Registry & correspondence management
Ability to collect, register, maintain and deliver mail and UNDP pouch; ability to manage archives
Business Management : Communication
Ability to communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience
Ethics : UN Policy Ethics
Knowledge and understanding of the UN Staff Regulations and Rules and other policies relating to ethics and integrity.
Business Development: Knowledge Generation
Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need
Business Development: UNDP Representation
Ability to represent UNDP and productively share UNDP knowledge and activities; advocate for UNDP, its values, mission and work with various constituencies
Business Management Customer Satisfaction/Client Management
- Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs.
- Provide inputs to the development of customer service strategy.
- Look for ways to add value beyond clients' immediate requests.
- Ability to anticipate client's upcoming needs and concerns.
Required Skills And Experience
Min. Academic Education
- Secondary education is required.
- Valid Driver’s license is required.
Min. years of relevant Work experience
- Minimum of 3 years of relevant work experience as a driver with a safe driving record is required;
Required Skills And Competencies
- Knowledge of driving rules and regulations and skills in minor vehicle repair and maintenance is required.
Desired Additional Skills And Competencies
- Experience in NGO or UN is an asset
- Basic and Advanced Security Training & BSAFE is an advantage.
- Experience in the basic use of computers and relevant office software packages (MS Word, Excel, etc) and ability to use web-based
management and electronic log, file and/or scheduling systems.
- Knowledge of protocols and security requirements is an advantage.
Required Language(s) (at working level)
- Fluency in English and Arabic is required
Equal opportunity
As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.
UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.
Sexual harassment, exploitation, and abuse of authority
UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.
Right to select multiple candidates
UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Use of AI by candidates
Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection
Scam alert
UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.
