Company Description Nebo Rides is a premier limousine and private transportation service operating in Dallas and Austin, Texas, known for comfort, reliability, and professionalism. The company offers a well-maintained fleet that includes sedans, SUVs, sprinters, and coaches to accommodate a wide range of transportation needs. Services cover airport transfers, corporate events, special occasions, and sightseeing tours, with a focus on smooth and enjoyable journeys. Nebo Rides is committed to high service standards, ensuring that each ride is memorable through attentive support and personalized care.
Role Description This is a full-time, on-site Customer Service Specialist role based in Amman. The Customer Service Specialist will handle inbound and outbound customer inquiries by phone, email, and chat, providing accurate information about Nebo Rides’ services, vehicle options, and booking procedures. Responsibilities include creating and modifying reservations, coordinating with operations and drivers to confirm schedules, and resolving issues such as delays, changes, or service concerns in a timely and professional manner. The role also involves documenting customer interactions, monitoring customer feedback, and escalating complex cases when needed to ensure a consistent, high-quality customer experience. The specialist will contribute to process improvements by sharing recurring issues and customer insights with the wider team.
Qualifications
- Strong customer-facing skills, including Customer Service and Customer Experience, with a focus on empathy, professionalism, and solution-oriented communication.
- Proficiency in Customer Support and Customer Satisfaction practices, including timely follow-up, issue resolution, and feedback handling.
- Excellent Phone Etiquette and clear verbal and written communication skills in English; additional languages are a plus.
- Ability to work on-site in Amman, manage multiple tasks, and stay organized in a fast-paced environment.
- Prior experience in transportation, hospitality, or service-oriented roles is preferred but not required.
- Comfort with using reservation or CRM systems, basic office software, and standard communication tools.
- High level of reliability, attention to detail, and willingness to work shifts that may include evenings, weekends, or holidays as needed.
