About the Role
The Community Manager is one of the most critical roles at Vyltic. You will own the end-to-end player experience; from the moment a player enters our network to the quality of every match they play. This is not a passive community role. You will be held to measurable performance standards, and your impact will be visible in the data every single week.
This role sits at the center of matchmaking quality, player communications, operational standards, and community engagement. If it touches the player, it goes through you.
Key Responsibilities
- Own and optimize the end-to-end player journey, ensuring a high standard of matchmaking quality and community engagement
- Define, implement, and continuously improve key performance indicators (KPIs), including match quality, response times, cancellations, player satisfaction, and retention
- Design and enforce quality assurance frameworks across all community interactions and operational processes
- Oversee and refine matchmaking logic, ensuring fairness, balance, and consistency in player experience
- Manage daily player communications (WhatsApp, calls) with a focus on responsiveness, professionalism, and service quality
- Handle escalations, complaints, and cancellations in a structured and solution-driven manner
- Monitor gameplay, operational flows, and player feedback to identify gaps and implement data-driven improvements
- Establish structured feedback mechanisms and translate insights into measurable actions and improvements
Requirements
- Strong communication and interpersonal skills, with a professional and customer-centric approach
- High level of responsiveness, accountability, and ownership
- Solid understanding of padel and player behavior dynamics
- Relevant experience in community management, operations, or quality assurance
- Demonstrated ability to define, monitor, and improve KPIs and performance metrics
- Strong organizational skills with the ability to manage multiple priorities under pressure
- Analytical and detail-oriented mindset, with a focus on continuous improvement
- Proven ability to work independently, take initiative, and operate effectively within a small, fast-moving team
Onboarding & Growth
We have built a structured onboarding process for this role. The first 3 days are dedicated to learning the system, how we operate, our standards, our tools, and what is expected of you.
By day 4, you are live and handling community operations independently.
From that point, you will be assessed against clear performance metrics and high standards throughout a 1-month testing period. At the end of that month, a decision is made, you are either in or you are not.
This role will evolve as Vyltic grows. Responsibilities will expand, scope will shift, and for the right person, this becomes a leadership position within the company. We do not hire people for a role. We hire people for a trajectory.
How to Apply
Send your CV to Ghassan@vyltic.com and preferably, tell us why you fit, not just what you have done.
