Customer Support
📍 Amman, Jordan (On-site)
“No student should feel lost after joining.”
At Karlos Academy, we don’t just teach — we make sure every student is supported, guided, and progressing from day one.
We’re looking for someone who takes ownership of the student journey after enrollment — someone who notices when a student is stuck, inactive, or about to drop off… and takes action.
What You’ll Be Responsible For
• Running onboarding calls and helping students start smoothly
• Solving technical & platform-related issues (login, access, etc.)
• Supporting students with subscriptions, freezing, and reactivation
• Following up with inactive students and bringing them back
• Tracking subscription expiries and handling renewals
What Matters Most in This Role
• Student satisfaction
• Retention & renewals
• Fast and practical problem solving
• Clear, consistent follow-ups
Requirements
• Strong communication skills (Arabic & English)
• Experience in customer support, operations, or similar roles
• High attention to detail
• Ability to manage multiple conversations at once
• Strong sense of ownership and responsibility
Important:
Full-time commitment required. This role is not suitable for university students.
Apply Now
If you’re someone who genuinely cares, takes initiative, and follows through, we’d love to hear from you.
