Company Overview:
Founded as a subsidiary of T2, Nextwo set out with a clear mission: to harness the exceptional technology talent in Jordan and Egypt to serve Saudi Arabia's growing digital economy. What started as a focused staffing initiative has evolved into a comprehensive human capital and technical manpower partnership spanning SAP, Oracle, AI/ML, Cloud Architecture, Software Development, UI/UX, Fintech, and Finance.
Today, Nextwo operates across Saudi Arabia, Jordan, and Egypt — providing Offshore Development Centers, hybrid models, onsite manpower placement, and managed services. Our 90%+ talent retention rate and 60% cost savings speak to our commitment to quality and long-term partnership.
Job Summary:
We are seeking an experienced Application Support Engineer to support, monitor, and enhance production systems. The ideal candidate will have strong hands-on experience working with modern infrastructure and monitoring tools and will collaborate closely with engineering and operations teams to ensure system reliability, scalability, and performance.
Key Responsibilities:
• Monitor, support, and maintain production applications to ensure high availability and performance.
• Troubleshoot applications, infrastructure, deployment, and API-related issues across environments.
• Write, optimize, and troubleshoot SQL queries for operational support and analysis.
• Support containerized applications running on Kubernetes (OpenShift).
• Support CI/CD pipelines and deployments using Jenkins.
• Monitor application logs using Elasticsearch and Kibana.
• Support and troubleshoot Kafka clusters, topics, producers, and consumers.
• Perform root cause analysis (RCA) and implement long-term fixes.
• Communicate effectively with business and technical stakeholders.
• Maintain runbooks and operational documentation.
Required Skills & Qualifications:
• Strong experience with SQL.
• Hands-on experience with Kubernetes in production environments.
• Experience with Jenkins CI/CD pipelines.
• Working knowledge of Elasticsearch.
• Experience supporting Apache Kafka.
• Familiarity with RESTful API integrations.
• Linux/Unix system knowledge.
• Strong problem-solving and communication skills.
• Experience with OpenShift.
