About Jo Academy
Jo Academy is a pioneering EdTech Company founded in 2014, offering a comprehensive digital learning platform across Jordan and the region. We serve diverse age groups through an integrated, interactive learning experience designed for national and international school students, as well as university learners.
Powered by AI and cutting-edge technologies, Jo Academy enables personalized and adaptive learning journeys that respond to different needs and learning styles. Today, we support over two million learners through thousands of interactive lessons and educational resources.
As a member of ULA Group, alongside ULA KSA, Jo Academy contributes to a broader vision of integrating emerging technologies such as AI-powered adaptive learning, AR/VR, and virtual schools into the education ecosystem in the region and beyond.
Our Purpose
To make education accessible, seamless, and engaging, increasing knowledge, building skills, and personalizing digital learning experiences for Arab learners.
Our Values
Innovation, creativity, impact, teamwork, and a commitment to shaping the future of education through technology.
About The Role
The Senior Sales Team Leader will oversee the sales team, ensuring daily operations, coaching, performance monitoring, CRM compliance, and operational efficiency. This role is responsible for driving team results, maintaining high standards of customer experience, and supporting sales growth initiatives. The ideal candidate is a strong leader, results-driven, and thrives in a fast-paced, target-oriented environment.
Key Responsibilities
Team Management & Leadership
- Assign daily sales tasks and targets and monitor execution.
- Motivate team members to achieve individual and group goals through coaching, feedback, and goal setting.
- Provide ongoing peer coaching and performance support.
- Lead daily or weekly team huddles to communicate priorities and updates.
- Foster a positive, high-performance sales culture.
Performance Monitoring
- Review sales call logs and CRM entries to ensure quality and compliance.
- Track KPIs and productivity metrics.
- Analyze short-term sales trends and identify performance gaps.
- Flag issues requiring managerial intervention.
- Consolidate team performance updates and prepare structured reports.
Training & Onboarding
- Assist in onboarding new sales representatives.
- Support initial and continuous training programs.
- Help new hires integrate smoothly into sales processes and tools.
Operational Coordination
- Coordinate with Sales Supervisors for balanced workload distribution.
- Align team execution with daily and weekly sales strategies.
- Support implementation of new tools, systems, and process changes.
- Guide team members through adoption of new workflows.
CRM & Data Accuracy
- Ensure timely and accurate CRM data entry by all team members.
- Troubleshoot CRM usage issues.
- Maintain data integrity for reporting and forecasting.
Escalation & Support
- Support supervisors in handling escalated customer complaints.
- Assist in complex sales scenarios when needed.
- Ensure customer satisfaction standards are maintained.
Additional Duties
- Perform any other relevant tasks assigned by the direct supervisor.
Minimum Requirements
- Bachelor’s degree in Business, Marketing, or a related field (preferred)
- 6–8 years of experience in Sales, with proven experience leading and coaching teams
- Fluent Arabic and proficient English
Technical Competencies
Sales & Leadership: Sales planning, pipeline management, forecasting, performance tracking, coaching, and team motivation
CRM & Systems: CRM proficiency, call log and quality review, compliance monitoring
Data & Reporting: Sales data analysis, Excel (PivotTables, VLOOKUP), Tableau / Power BI, KPI tracking, dashboards
Collaboration Tools: Microsoft Office, Google Workspace, VOIP, CRM, ERP, Lead Management, CPaaS, SaaS
Behavioral Competencies
- Problem Solving
- Execution Excellence
- Team Collaboration
- Results Orientation
- Process Improvement
- People Development
- Coaching & Feedback
- Quality Focus
- Working Under Pressure
- Team Motivation
- Policy Implementation
- Management Skills
- Creativity & Innovation
Why Join Jo Academy
- Be part of a leading EdTech company shaping the future of digital education
- Work in a dynamic, innovative environment
- Growth and development opportunities
- Impact millions of learners across the region
Recruitment Statement
Only qualified and shortlisted candidates will be contacted.
At Jo Academy, we are committed to equal opportunity, diversity and inclusion. We welcome applications from candidates of all backgrounds, identities, and experiences.
