Overview – TAJ ALSAFA®
TAJ ALSAFA® Real Estate Development Company was established in Amman in 2014 by industry professionals with over 20 years of experience in the real estate field. We offer our clients a variety of distinguished residential and commercial projects. We also offer our clients a unique range of professional services and advice to help them make the best property choices. We embrace change and continually challenge tradition as we passionately desire to improve our construction methods, the efficiency and quality of our projects, and the requirements of our clients.
Job Summary:
The Customer Care & Showroom Experience Executive is responsible for delivering exceptional customer service and ensuring that every visitor to the showroom enjoys a professional, seamless, and engaging experience. This role supports handling customer inquiries, managing appointments, maintaining showroom presentation standards with a full costumer journey, and ensuring client satisfaction from the first point of contact to post-purchase support.
Key Responsibilities:
Customer Service & Relationship Management
- Greet, welcome, and assist all customers visiting the showroom in a friendly and professional manner.
- Understand customer needs and guide them through product options, services, and promotions.
- Handle customer inquiries via phone, email, or in-person promptly and courteously.
- Resolve customer complaints efficiently or escalate to management when necessary.
Showroom Operations & Experience
- Maintain showroom ambiance and ensure product displays are organized, clean, and visually appealing.
- Support daily operations by managing appointment bookings, and visitor records.
- Ensure the brand’s service standards and showroom policies are consistently maintained.
- Collaborate with sales and marketing teams to ensure customers receive a seamless journey from inquiry to delivery.
Administrative & Reporting
- Maintain accurate records of customer interactions and transactions.
- Prepare daily/weekly reports on visitor traffic, leads, and customer satisfaction.
- Assist in executing showroom events, promotional campaigns, and customer engagement activities.
- Support inventory and merchandise management where applicable.
Requirements
Education: Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.
Experience: 1–3 years in customer service, (showroom experience preferred).
- Skills & Attributes:Excellent communication and interpersonal skills
- Strong customer-centric mindset
- Confident, well-presented, and personable demeanor
- Good organizational and multitasking abilities
- Proficiency in MS Office and CRM systems (ZOHO)
- Ability to work weekends or extended hours when required
