Assistant Marketing & Community Manager
JOB PROFILE
CLOUD 7 AQABA
ABOUT KERTEN HOSPITALITY
Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, experiences, and communities while optimizing operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Food & Beverage, Retail, Entertainment, Art, and Wellness brands with a focus on building Ecosystems and unique community-centric destinations, which connect International & local travelers. The Group’s current pipeline includes projects in numerous countries in the Middle East, Europe, and the North Africa region.
ABOUT THE PROPERTY
Cloud 7 Hotel and Residence, Aqaba
Cloud 7 Residence Aqaba is a new gem in the spectacular lifestyle destination Ayla Oasis, that welcomes the next generation of travelers and guests seeking unique experiences right in the heart of Aqaba’s dynamic community. Located in the pristine waterfront resort, nestled in the turquoise man-made lagoon on Jordan’s Red Sea coast, Cloud 7 welcomes visitors in its vibrant, spacious, and inviting setting in the heart of the Marina Village, which offers a range of dining and shopping experiences.
ABOUT THE ROLE
Assistant Marketing & Community Manager — Cloud 7 Hotel and Residence Aqaba | Kerten Hospitality
Reporting to: General Manager
Dotted Line Manager: Group Marketing & Communications Manager & Chief Experience Officer
Location: Aqaba, Jordan
At Kerten Hospitality, we don’t just manage hotels, we curate stories rooted in people, place, and purpose. This role ensures that every part of the experience reflects our core values of Connection, Innovation, Curation, and Leading the Way. It goes far beyond operating a property; it is about shaping experiences that feel personal and local, where every detail carries the destination’s voice, every interaction builds connection, and every guest leaves feeling part of something meaningful.
JOB DESCRIPTION
KEY RESPONSIBILITIES
- Develop visually appealing, brand-aligned marketing materials and integrated multi-channel campaigns, including social media, content marketing, paid advertising, print, radio, and broadcast media.
- Design and execute innovative marketing strategies and promotional initiatives—such as events, exhibitions, and cultural activities—that boost brand visibility, engagement, and customer loyalty.
- Conduct market research, competitive analysis, and customer feedback surveys to monitor trends, understand customer preferences, and optimize marketing efforts for better outcomes.
- Oversee and analyze campaign performance using metrics and tools, making data-driven adjustments to ensure campaigns meet objectives within budgetary constraints.
- Manage partnerships, sponsorships, and negotiations with external entities, including local artists, performers, and organizations, ensuring mutually beneficial collaborations aligned with brand standards.
- Plan, organize, and monitor cultural and community engagement activities—such as workshops, cultural events, and property-related initiatives—focusing on high quality, safety, and positive guest experiences.
- Develop and support content creation—ranging from brochures and press releases to website copy—while ensuring messaging aligns with branding and marketing goals.
- Support sales and client management processes by preparing detailed proposals, quotations, and cost calculations, while maintaining accurate documentation and collaboration with relevant stakeholders.
EXPERIENCE & SKILLS
- Previous experience in the Marketing and/ or Events industry of at least 1 year in the same position or 3 years in a Senior Supervisor role.
- Proven experience in a five-star hotel environment.
- Good understanding of market research techniques, data analysis, and statistical methods.
- Thorough knowledge of strategic planning principles and marketing best practices.
- Proficient in MS Office and marketing software (e.g. CRM).
- Excellent communication and people skills.
- Strong organizational and time-management abilities.
- Leadership skills.
- Advanced English.
- Flexibility to travel to Aqaba when required.
JOINING OUR TEAM MEANS
- Competitive Compensation: A rewarding package tailored to your experience.
- Career Growth: Opportunities for advancement within our dynamic organization.
- Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
- Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.
