Company Description
Tala Bay is a premier luxury brand that offers a self-sufficient gated community and top-tier hospitality services. Focused on delivering exceptional experiences, Tala Bay prioritizes the needs of guests, team members, and stakeholders. Through innovative approaches and authentic service, the company creates lasting memories while supporting the local community, environment, and economy of Aqaba. Our vision is to be Jordan’s leading family destination, encompassing hotels, residences, a marina, retail spaces, and support services in one vibrant, luxurious community.
Role Description
This is a full-time, on-site role located in Aqaba for a Telephone Operator. The Telephone Operator will handle incoming and outgoing calls through a switchboard, ensuring effective communication and excellent customer service. Responsibilities include answering and directing calls, providing accurate information to internal and external parties, and assisting with customer inquiries in a professional and courteous manner. The Telephone Operator will maintain records of calls and provide support to the reception team when needed.
Qualifications
- Proficiency in Phone Etiquette and Switchboard Operation
- Experience in Customer Support and handling customer communications
- Strong verbal and written Communication skills
- Ability to manage multiple tasks efficiently and work in a fast-paced environment
- Previous experience in hospitality or a similar setting is a plus
- Fluency in English is required; knowledge of additional languages is an advantage
- Professional, approachable demeanor and excellent problem-solving abilities
