Application Support Engineer (L2 support) – TechOps
We have partnered with a dynamic, fast-moving platform that powers real-time experiences and keeps live operations seamless for partners, users and customers alike. This is a fantastic opportunity with one of Saudi Arabia’s fastest-growing tech businesses — and they are scaling rapidly on a global stage.
Reports to: IT Ops Manager / Head of Platforms
Location: Amman, Jordan (onsite, shift-based including evenings/weekends)
Team: TechOps
Mission
Deliver second-line technical support for live platforms and operations — ensuring rapid response, clear communication, and minimal downtime for partners, operations and end users.
Role Purpose
You will monitor live systems, respond to alerts, log incidents, and provide immediate triage for any issues affecting partners, operations or users. You will work closely with Level 2 and Level 3 engineers to ensure that incidents are escalated appropriately and resolved quickly — contributing to the stability, availability and reliability of our booking, POS and event systems around the clock.
Skills & Experience
- Basic technical knowledge of web-based applications, APIs or cloud services.
- Comfortable using monitoring and ticketing tools (e.g., Datadog, Jira)
- Good understanding of how architecture works and strong foundation in IT fundamentals
- Excellent communication skills and ability to remain calm under pressure
- Strong debugging and troubleshooting skills
- Should be able to mentor junior engineers
- Proactive problem-solver with strong attention to detail
- Willing and able to work shift patterns including evenings, weekends and on-call as required.
Desirable:
- Experience in technical application support.
- Knowledge of networking basics, REST APIs or SQL.
- Familiarity with cloud platforms (AWS/Azure/GCP), containerisation or Kubernetes.
Career Path
Support Engineer II → TechOps Lead → Platform Reliability Engineer
If you fit the bill, apply to the job today!
