Company Description
Trip Away is dedicated to simplifying travel procedures for tourism and assisting with student visa applications for studying abroad. We aim to make travel stress-free, creating memorable experiences for our clients. We specialize in facilitating Schengen visas (Czech Republic, Denmark, France, Germany, Greece, Hungary, Italy, Malta, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland), as well as visas for Cyprus, Australia, the United States, Canada, New Zealand, and the United Kingdom. Our services cover various visa categories, including tourism, medical, transit, conferences, family visits, and business trips for individuals and groups. We also offer assistance for re-applications in cases of previously rejected visas.
Role Description
This is a full-time, on-site position located in Amman. As a Visa Services Executive, you will be responsible for assisting clients with visa applications, providing accurate information about visa requirements, and guiding them through the process. You will handle client inquiries, ensure proper documentation, manage deadlines, and deliver exceptional customer service. The role also involves coordinating with consulates or embassies for visa processing updates and maintaining organized records of all client applications.
Qualifications
- Strong Interpersonal Skills, Communication, and Customer Service abilities to effectively interact with clients and address their needs
- Proficiency in Organization Skills to manage multiple applications and maintain accurate documentation
- Experience in Team Management and collaborative work environments
- Attention to detail and the ability to work under tight deadlines
- Basic knowledge of visa processes and regulations is a plus
- Proficient in spoken and written English; knowledge of additional languages is an advantage
- Previous experience in customer-facing roles or travel consultancy is preferred
