Job Title
Parking Ambassador – Smart Parking Operations
Location: King Hussein Business Park, Amman, Jordan
Department: Smart Parking Operations
Reports To: Parking Operations Manager
Job Summary
The Parking Ambassador is the frontline representative of the Smart Parking system at King Hussein Business Park. The role focuses on delivering an exceptional customer experience by assisting motorists, promoting the use of smart parking technologies, ensuring smooth traffic flow, maintaining safety within the parking facilities, and supporting efficient parking operations.
Parking Ambassadors act as the face of the Smart Parking service, providing friendly assistance while ensuring compliance with parking policies and operational procedures.
Key Responsibilities
Customer Service
* Welcome visitors, tenants, and guests in a professional and courteous manner.
* Assist customers in locating available parking spaces.
* Provide information on parking rates, payment options, operating hours, and parking regulations.
* Help customers use the Smart Parking mobile application, QR code payment system, kiosks, and cashless payment methods.
* Respond promptly to customer enquiries, complaints, and requests for assistance.
Smart Parking Operations
* Monitor occupancy levels using the Smart Parking Management System.
* Assist with vehicle entry and exit during peak periods.
* Verify proper use of reserved parking bays, EV charging spaces, disabled parking, and VIP parking areas.
* Report equipment faults including ticket machines, ANPR cameras, barriers, parking sensors, and guidance displays.
* Conduct routine inspections of parking facilities and equipment.
Traffic Management
* Direct traffic during busy periods and special events.
* Prevent congestion at entrances and exits.
* Coordinate with security personnel during emergencies or incidents.
* Ensure emergency access routes remain unobstructed.
Safety & Security
* Patrol assigned parking areas regularly.
* Identify and report unsafe conditions, suspicious activities, abandoned vehicles, and accidents.
* Assist emergency responders when required.
* Maintain high standards of cleanliness and report maintenance issues.
Compliance
* Educate customers on parking rules and Smart Parking procedures.
* Issue warnings or notices where appropriate in accordance with KHBP parking policies.
* Record parking violations for follow-up by the Parking Operations Team.
* Maintain accurate daily activity reports.
Technology Support
* Assist customers with:
* Mobile App registration
* Digital payments
* QR code scanning
* Season parking registration
* EV charging procedures
* Report software or hardware issues to the Operations Centre.
Qualifications
* Diploma or High School Certificate.
* Minimum 2 years’ experience in customer service, hospitality, parking operations, security, or facility management.
* Good spoken and written Arabic.
* Good spoken English.
* Basic computer and smartphone skills.
* Experience with parking systems or smart technologies is an advantage.
Skills & Competencies
* Excellent customer service and interpersonal skills.
* Professional appearance and positive attitude.
* Strong communication skills.
* Ability to remain calm under pressure.
* Good problem-solving abilities.
* Team player with strong work ethics.
* Basic understanding of parking technology and digital payment systems.
* Ability to work outdoors in varying weather conditions.
Working Conditions
* Rotating shifts including weekends and public holidays.
* Walking patrols throughout the business park.
* Standing for extended periods.
* Outdoor and indoor working environment.
Key Performance Indicators (KPIs)
* Customer satisfaction score above 90%.
* Average customer response time under 2 minutes.
* Parking equipment faults reported within 15 minutes.
* Daily patrols completed as scheduled.
* Parking occupancy accuracy above 98%.
* Zero preventable safety incidents.
* High adoption rate of cashless and mobile parking payments.
* Positive tenant and visitor feedback.
This role aligns with international best practices, where parking ambassadors combine customer assistance, technology support, traffic management, and light enforcement to improve the overall parking experience
