JOB TITLE
Operation Manager - E-Commerce | MAF Retail | Head Office Jordan
Role Summary
Operation Manager - E-Commerce provide strategic direction to LM team members in the store. Accountable liaising with the store and make sure that the customers are fully satisfied with the online service in terms of freshness, quality and fulfillment as well as the delivery of their orders. When /if required the role holder, takes on a leading role in if there are issues with LM field.
ROLE PROFILE
- Implement an effective operating model for the e-Commerce Last mile deliveries using internal and/or 3P service providers.
- Develop detailed processes, quality control measures, and KPI’s for a seamless and effective last mile operation.
- Review daily reporting for all internal/external customers to assess performance and full order management.
- Liaise with the IT team for related IT issues which affect the day-to-day working of the site and liaising with IT team to ensure issues are resolved immediately.
- Find the most appropriate solution to deliver goods to end customers to offer the best unified customer experience for the country at the lowest cost.
- Implement the delivery of service contracts with providers/suppliers and ensure these are up to date with its accurate application.
- Ensure that the logistics services providers & suppliers upload accurate information & documents in the Transport Delivery System.
- Manage and ensure that all cash handling during the last mile operations are as per company’s defined guidelines and procedures.
Requirements
- Bachelor’s degree in E- Commerce or Business Administration.
- 5 – 7 years of professional work experience working in supply chain, e-commerce fulfillment, and last mile operations.
- Commercial knowledge preferred.
What We Offer
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
