About Us
Fast Journey – Jaml is a rapidly growing food delivery platform connecting restaurants with customers through a seamless digital experience. Our mission is to redefine food delivery with speed, reliability, and innovation.
To support our growth, we are looking for a Vendor Onboarding & Support Officer who will ensure smooth onboarding, activation, and continuous support for our restaurant partners.
Job Purpose
The Vendor Onboarding & Support Officer ensures a smooth, efficient, and professional onboarding journey for new restaurant partners — from device and SIM preparation to operational activation. The role also provides ongoing technical and operational support to active vendors, ensuring high performance, satisfaction, and operational excellence.
Key Responsibilities
Vendor Onboarding
• Coordinate with Sales and Account Management teams to prepare newly signed restaurants for activation.
• Plan and manage go-live timelines in collaboration with relevant departments.
• Deliver onboarding and training sessions to restaurant staff using the SUNMI device and the vendor app (receiving orders, printing invoices, etc.).
• Conduct test orders to ensure full operational readiness prior to activation.
Device & SIM Management
• Configure, test, and deploy SUNMI V2s devices (install app, connect Wi-Fi/SIM, update firmware).
• Maintain accurate and updated Device Tracker and SIM Tracker sheets.
• Monitor device connectivity and SIM data usage coordinate troubleshooting or replacements when needed.
• Manage device recovery and redeployment logistics for deactivated vendors.
Vendor Performance & Support
• Monitor vendor performance and collect feedback to identify operational challenges (e.g., delayed order acceptance, connectivity issues, or app misuse).
• Escalate recurring or technical issues to the Product or Technical teams.
• Support in maintaining accurate performance data and dashboards with the Vendor Operations & Performance Manager.
Account Management Support
• Provide first-line support to live restaurants for device or app-related issues.
• Follow up on vendor performance, uptime, and satisfaction levels.
• Support the Account Management team with re-training sessions or operational troubleshooting as required.
Requirements
Education:
• Bachelor’s degree in business administration, Operations, IT, or a related field.
Experience:
• 1–3 years of experience in vendor operations, logistics, or technical support — preferably in food delivery, FMCG, or e-commerce industries.
Skills:
• Excellent communication and coordination skills.
• Good understanding of Android devices and connectivity troubleshooting.
• Strong proficiency in Excel or Google Sheets (tracking and reporting).
• Ability to multitask, work under pressure, and manage field operations.
• High attention to detail and accuracy.
• Fluency in Arabic and English (spoken and written).
What We Offer
• Be part of a fast-growing startup shaping the future of food delivery in Jordan.
• Dynamic and collaborative work environment with real growth opportunities.
• Competitive salary with performance-based incentives.
• Continuous learning and professional development.
How to Apply
If you’re ready to be part of Jordan’s next big food delivery success story, apply now.
