About the job
This role is responsible for handling cargo booking requests, ensuring accurate data entry in the cargo system, managing customer inquiries, and driving sales through effective communication and market analysis. The position requires close coordination with agents, freight forwarders, and outstations to optimize cargo capacity and achieve annual revenue targets.
Duties & Responsibilities:
- Book and process cargo requests (airway bill, weight, dimensions, destination, delivery date, commodity) after verifying aircraft space availability.
- Handle customer calls, process valuable shipment bookings, and confirm reservations according to flight capacity.
- Announce available cargo space on freighter and passenger aircraft to agents, outstations, and handling partners.
- Manage offloaded cargo, communicate reasons and forwarding details to concerned parties.
- Work to achieve sales revenue and financial targets.
- Maintain close communication and follow-up with agents, freight forwarders, and potential customers.
- Analyze cargo volumes and boost sales on underperforming routes.
- Monitor competitor offerings and market conditions to improve RJ’s services.
- Identify opportunities to enhance sales channels and market reach.
Knowledge & Skills Required:
- Strong English language proficiency
- Excellent communication and customer service skills
- Safety and security awareness
- Time management and computer proficiency
- Team-oriented, with the ability to work under pressure
Qualifications:
- Bachelor’s degree in Logistics, Business Administration, or related field
- 0-3 Years of Experience
Only candidates under consideration will be contacted.
