About KoshkKoshk is a dynamic platform connecting visionary brands with unique spaces for pop-ups, events, and activations. We’re on a mission to empower businesses and creators to tell their stories in the perfect setting—seamlessly and collaboratively.
Role OverviewAs our Customer Success Specialist, you’ll be the heartbeat of Koshk’s user experience. You will be the primary advocate for our business, brand, and event partners. You’ll ensure they experience effortless onboarding, smooth platform operations, and strategic support that fuels their growth. You’ll work cross-functionally with Sales, Marketing, and Product teams to optimize every touchpoint—building exceptional relationships, driving adoption, and championing success.
Key ResponsibilitiesOnboarding & Enablement
- Guide new business, brand, and event partners through platform setup, best practices, and feature demos.
- Develop concise, user-friendly onboarding materials (short videos, quick guides).
Listing Management & Optimization
- Review all newly added or edited listings for accuracy, completeness, and SEO-friendly copy.
- Suggest enhancements (images, descriptions, tags) to maximize visibility and engagement.
Platform Support & Troubleshooting
- Serve as first point of contact for partners’ questions about platform usage and workflows.
- Resolve technical or process issues swiftly, logging common questions into a growing self-help resource.
Sales Enablement Collaboration
- Partner with Sales to identify ideal brand–space matches, leveraging insight into partner goals and platform capabilities.
Community & Social Engagement
- Monitor and respond promptly to social media messages and comments, reflecting Koshk’s welcoming brand voice.
Data & Content Coordination
- Maintain and update partner data in our CRM/database with diligence and accuracy.
- Curate and share high-quality partner images with Marketing for newsletters, promos, and social campaigns.
About You- 2+ years in a Customer Success or Account Management role, ideally in events, hospitality, or marketplace environments
- Hands-on experience with WordPress and CRMs and Notion
- Exceptional communication skills in English; Arabic proficiency a plus
- Solution-oriented mindset with the ability to balance empathy and efficiency
- Strong organizational skills and attention to detail—database hygiene is second nature
- Collaborative spirit: you thrive working cross-functionally
- A passion for events and community building
What We Offer- A Front-Row Seat in a Growing Startup: Join Koshk in its early stages and help shape the future of events and brand experiences across the region. Your work won’t just be seen — it will matter.
- Real Impact, Real Growth: You’ll have the freedom to take initiative, bring new ideas to life, and directly influence how we grow. If you're looking to expand your skillset and build something meaningful, this is your chance.
- Flexible Work Culture: We focus on outcomes, not hours. Enjoy the freedom to work remotely, on-site, or hybrid — whatever helps you do your best work.
- Creative Collaboration: Work alongside a supportive team of marketers, designers, developers, and dreamers. You’ll be heard, trusted, and encouraged to take creative risks.
- Ongoing Learning: Whether it's building your own processes, learning new tools, or diving into events strategy — you'll own your role with guidance, not micromanagement.
If you’re driven to create world-class experiences, understand the pulse of events, and know your way around WordPress like a pro, we’d love to hear from you. Apply now to join Koshk’s journey in transforming pop-up and event activations across the region!
