Job Title
Manager - Onsite | Majid Al Futtaim Retail | Amman, Jordan
Role Purpose:
Own how our customers experience the app and web—what they see, click, and explore. As Onsite Manager, you bring campaigns to life, optimize every scroll and click, and ensure our online grocery shelves are always relevant, fresh, and exciting. With your strategic mindset and eye for detail, you’ll turn data into action, drive engagement, and help shape how customers shop with us every day. You’ll also shape long-term onsite strategies, using customer insights, benchmarks, and testing to drive innovation.
Responsibilities:
The Onsite Manager is responsible for delivering a best-in-class shopping experience across the app and website by owning the execution of all onsite campaigns, content, and merchandising. This role ensures timely and accurate updates of banners, category pages, and promotional assets, while aligning with commercial objectives and marketing calendars. It requires close coordination with cross-functional teams to plan, launch, and optimize campaigns, as well as a strong focus on performance analysis, user experience, and innovation. The Onsite Manager is accountable for content accuracy, campaign effectiveness, and driving customer engagement through data-driven, localized, and well-executed onsite strategies.
Onsite Merchandising & Content Management
Own and optimize homepage, category pages, promotional banners, and brand zones across web and app to drive engagement, visibility, and conversions.
Campaign & Offer Execution
Plan and execute end-to-end campaigns, including product tagging, promotional mapping, deep linking, QA, and timely launches. This includes managing voucher code creation, setup, and performance tracking to ensure ROI. Coordinate with social media, CRM, and digital marketing teams to amplify campaign visibility across all digital touchpoints.
User Journey & UX Optimization
Enhance navigation flow, reduce bounce points, and improve findability of products — leveraging user journey data to increase add-to-cart and conversion rates. Define and run onsite A/B tests to improve engagement and conversion; use data to scale what works.
Performance Analytics & Reporting
Analyze key metrics like CTR, CVR, page views, voucher performance, and bounce rates using tools such as GA, Firebase, or internal dashboards. Deliver actionable insights to continuously improve performance.
Cross-Functional Coordination
Collaborate closely with commercial, social media, CRM, performance marketing, product, and tech teams to ensure cohesive, localized, and timely execution of all campaigns and onsite initiatives.
Creative Asset Management
Lead a team of designers and content creators to develop, QA, and deploy onsite assets; ensuring brand consistency, responsiveness across devices, and high creative quality.
Strategic Campaign Planning
Define the central theme and strategic objectives for major sale campaigns, aligning with key commercial moments and shopper mindsets.
Market-Driven Promotions
Work with the local commercial team to align product priorities, local offers, and exclusive bundles with onsite visibility plans and campaign mechanics.
Competitor & Innovation Benchmarking
Track and analyze competitor campaigns, onsite UX trends, and marketing innovations to keep the onsite strategy fresh, competitive, and customer-centric.
Minimum Qualifications/education
- Bachelor’s degree in marketing, business administration or any other field relevant to the role
Minimum experience
- At least 5+ years of experience in ecommerce / merchandising role. Preferably 5+ years in an onsite merchandising role in an E-Commerce company.
Skills
- Strong analytical skills.
- Proven ability to manage and grow cross-functional teams
- Strong ownership mindset and bias toward action
- Proficient user of Google Analytics, Tableau and MS Office.
- Effective communication and presentation skills in English and Arabic language.
