Calling the next generation of storytellers and experience shapers —
Kama is hiring a Customer Journey Curator.
At Kama, every customer moment is a story, one that deserves care, connection, and intention.
We’re looking for a dynamic, emotionally intelligent professional to own the last-mile of our customer experience — from messages and deliveries to feedback, fulfillment, and in-person hospitality at our showroom.
This isn’t a sales job; and it’s far from traditional customer service.
It’s a central role focused on elevating the customer journey by streamlining systems and working across design, production, and fulfillment to ensure every touchpoint reflects Kama’s commitment to quality, care, and consistency.
What you’ll lead:
• Order follow-up, fulfillment, and delivery coordination
• Communication across WhatsApp, phone, Instagram, and email
• Thoughtful resolution of customer feedback and complaints
• Showroom hosting and in-person client care
• CRM updates and client data accuracy
• Coordination with ops, creative, and logistics for a seamless experience
You are:
• Fluent in Arabic and English
• Empathetic, articulate, and highly organized
• Passionate about people, storytelling, and exceptional experiences
• Aligned with Kama’s aesthetic and values
• Detail-oriented and proactive, with a hands-on mindset
You bring:
• 1–3 years of experience in CX, client relations, retail, or hospitality
• Comfort with social media communication (Instagram, WhatsApp, etc.)
• Experience with CRM systems and e-commerce platforms (a plus!)
What we offer:
• A mission-driven brand with bold ambitions
• Exposure across branding, ops, logistics, and customer strategy
• A seat at the table in one of Jordan’s most exciting brand journeys
• A fast-paced, creative environment that values initiative
📩 To apply: Send your CV to careers@shopkama.com
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