Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!
Job Description
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service.
- Greet, check in and settle guest accounts while ensuring all service standards are followed.
- Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float.
- Ensures high quality guests service while following all safety protocols.
- Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
- Provides guests basic and accurate information.
- Keeps reception area tidy and presentable with all necessary materials.
- Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
- Participates in regularly scheduled mandatory communication meetings.
- Handle guest requests, questions and concerns effectively and promptly
- Promote a professional team environment.
- Follow department policies, procedures and service standards.
- Performs any and all other tasks assigned by management.
- Upholds the highest standard of internal and external customer service at all times.
Qualifications
- Proficient in the English Language (verbal & written).
- Previous hotels experience is an asset.
- Must be able to handle multiple tasks in a dynamic, fast-paced environment.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Required knowledge of Windows' Office Suite.
- Strong interpersonal and problem solving abilities.
- Ability to work in different shifts.
