Description
About
Maqsam
Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region, built to revolutionize how businesses connect with their customers. Our cutting-edge platform powers sales and support teams with AI-driven Arabic Call Transcription, deep analytics, and seamless integrations across communication channels like voice and WhatsApp.
With local numbers in over 200 cities and CRM integrations that optimize workflows, we help companies deliver exceptional customer service and expand their presence across the region. Backed by in-house LLM technology and built with Arabic-first intelligence,
Maqsam is growing fast, and we’re looking for exceptional people to grow with us.
About The Role
We’re looking for a strategic and proactive Head of Compliance to lead
Maqsam’s regulatory direction and ensure operational excellence across the MENA region. This isn’t just about managing policies, it’s about building a compliance framework from the ground up, creating the relationships that matter, and ensuring we grow responsibly and in line with evolving regulatory standards.
This person will be a thought partner to leadership, helping us see around corners, understand regional frameworks, and establish
Maqsam as a trusted technology provider across the region. You’ll own compliance strategy while working closely with internal teams and external stakeholders.
Your Top Responsibilities
- Own and evolve Maqsam’s global compliance strategy, especially focused on MENA (KSA, UAE, Qatar).
- Identify emerging regulatory trends and anticipate changes in data privacy, cloud communications, and SaaS legal landscapes.
- Build and nurture relationships with regulators, legal advisors, and government entities to stay aligned with local requirements.
- Drive strategic alignment between legal, operations, sales, and product teams to ensure smooth and compliant go-to-market initiatives.
- Set up scalable frameworks for policy management, licensing, and regulatory reporting.
- Champion a proactive compliance culture, lead internal awareness initiatives and training for key teams.
- Lead and manage the compliance team, providing guidance and ensuring they perform to the highest standards.
- Partner with leadership on long-term planning and risk mitigation strategy tied to regulatory growth.
- Guide the business through regulatory audits and certifications.
What We Expect From You
- Proven strategic experience in compliance or regulatory affairs, preferably in a SaaS, telecom, or tech scale-up environment.
- Strong familiarity with legal systems and regulatory bodies in KSA, UAE, and Qatar.
- Strong experience with antifraud systems and practices.
- Deep understanding of data privacy, cloud communications, and digital regulatory frameworks.
- Outstanding communication skills with the ability to influence and align internal and external stakeholders.
- Experience working cross-functionally and leading through complexity and ambiguity.
- Self-starter mindset, able to build from scratch, problem-solve creatively, and work with limited guidance.
What We Offer
Join a world-class team at
Maqsam, where your growth is our priority.
- A Collaborative and Friendly Environment.
- Fair Compensation: We value your contribution.
- Transparency: A culture that thrives on open communication.
- Benefits: First-class health insurance and more.
- Part of Something Big: Work with seasoned professionals and be proud of being part of the exciting world of SaaS business.
Join us at
Maqsam and be part of the team shaping the future of customer experience in MENA.
