We are looking for enthusiastic and motivated fresh graduates to join our IT team as Technical Support & Help Desk Specialists. This role provides an excellent opportunity to gain hands-on experience in IT support, troubleshooting, and customer service. The ideal candidate will be responsible for assisting users with technical issues, ensuring smooth operations across company systems, and delivering excellent customer support."
Key Responsibilities:
- Respond to and resolve technical support requests via phone, email, and ticketing systems.
- Assist employees with hardware and software issues, including computers, printers, networks, and company applications.
- Install, configure, and maintain operating systems and software applications.
- Escalate unresolved issues to senior technical support when necessary.
- Provide guidance to users on IT best practices and security protocols.
- Document technical issues and solutions to build a knowledge base for future reference.
- Perform basic troubleshooting of network and connectivity issues.
- Collaborate with the IT team to ensure timely resolution of technical challenges.
- Support remote users with technical issues and system access.
Qualifications and Requirements:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 0-1 year of experience in an IT support/help desk role (internships or university projects are a plus).
- Basic knowledge of Windows operating systems, MS Office, and general IT troubleshooting.
- Familiarity with networking concepts (IP addressing, troubleshooting connectivity issues).
