A leading Insurance company is seeking an experienced and dynamic professional to lead its People, Culture & Quality function.

The successful candidate will play a key role in fostering a high-performance culture, enhancing employee experience, developing talent and leadership capabilities, supporting organizational initiatives, and promoting continuous improvement across the organization.

Key Responsibilities

· Lead and continuously develop the People, Culture & Quality function in alignment with the company’s strategic direction and organizational priorities.

· Drive talent acquisition, employee development, succession planning, and workforce capability initiatives to support business growth and sustainability.

· Foster a positive, high-performance culture by strengthening employee engagement, collaboration, accountability, and continuous learning.

· Lead the implementation, follow-up, and effectiveness measurement of people, culture, quality, and organizational initiatives, while coordinating and monitoring the implementation of company policies, procedures, and performance improvement actions.

· Oversee performance management processes and support managers in building high-performing teams.

· Develop and monitor people-related metrics, workforce insights, and quality indicators to support informed decision-making and continuous improvement.

· Ensure effective employee relations practices and provide professional guidance on people-related matters across the organization.

· Promote quality, service excellence, and continuous improvement practices within the employee experience and internal people processes.

· Ensure compliance with applicable labor laws, social security regulations, company policies, and governance requirements.

Qualifications

· Bachelor’s degree in Human Resources, Business Administration, Psychology, Management, Quality Management, or a related field.

· Master’s degree is an advantage.

· Minimum 10 years of relevant experience, including at least 5 years in a managerial or leadership role.

· Demonstrated experience in People & Culture, Talent Management, Employee Engagement, Performance Management, and Organizational Change implementation initiatives.

· Proven experience in implementing and sustaining people, culture, talent, quality, or organizational initiatives.

· Strong knowledge of labor law, social security regulations, and HR best practices.

· Experience in regulated industries such as Insurance, Banking, Financial Services, Healthcare, or Telecommunications is preferred.

· Professional certifications or documented experience in one or more of the following areas are highly desirable:

Change Management
Quality Management
Talent Management
Leadership Development
Human Resources Management

· Strong leadership, communication, facilitation, analytical, and stakeholder management skills.

· Proven ability to lead cross-functional initiatives and drive sustainable organizational improvement.

Candidates should clearly demonstrate, through their CV and professional achievements, practical experience in culture development, talent management, change initiatives, and continuous improvement programs.

Middle East Insurance Company

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People, Culture & Quality Manager