Company Overview
Key Jordan is a leading HR consultancy and outsourcing company specializing in providing comprehensive human resources services, including HR outsourcing, manpower secondment, administrative services, and strategic HR solutions. We empower businesses by optimizing their HR functions, enabling them to focus on core objectives while ensuring efficient human capital management.
Job Summary
We are looking for a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, providing service information, resolving issues efficiently, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a customer-first mindset.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer complaints in a professional and timely manner.
- Process orders, returns, and account updates.
- Maintain detailed records of customer interactions and feedback.
- Work collaboratively with internal teams to improve customer satisfaction.
Requirements
- Previous experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution skills.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in Microsoft Office and CRM software is a plus.
Benefits And Perks
- Medical insurance
- Vision insurance
- Dental insurance
- Paid Time Off
