The Senior Partnerships Manager builds and grows the merchant network that powers Loynova's
loyalty and rewards programs in Jordan. You will identify and sign merchants across retail, F&B, travel,
lifestyle and services, negotiate the best possible offers for program members, and manage partner
relationships so offers stay fresh, competitive and well used. Through cross-collaboration across
teams, you will make sure every program Loynova runs has a compelling, relevant rewards catalogue.
KEY RESPONSIBILITIES
Merchant Acquisition
- Identify, prospect and sign new merchant partners across retail, F&B, travel, entertainment,
- lifestyle and services to join Loynova's loyalty and rewards programs.
- Build and manage a structured merchant pipeline, prioritising partners that match client
- programs and member preferences.
- Pitch Loynova's value proposition to merchants, showing how joining our programs drives footfall,
- new customers and repeat sales.
- Deal Negotiation & Offers
- Negotiate the best possible offers, discounts and commercial terms for program members, while
- keeping partnerships sustainable for merchants.
- Secure exclusive, seasonal and campaign-specific offers to support client programs and
- activations
Partner Relationship Management
- Act as the main point of contact for merchant partners, building strong, long-term relationships. Hold regular reviews with partners to share performance, refresh offers and grow the partnership.
- Resolve partner issues quickly, including redemption, settlement and offer-validity questions.
- Maintain an accurate, up-to-date catalogue of merchant offers across all programs, and track redemptions and partner performance to recommend improvements.
- Monitor the market, competitor programs and merchant trends in Jordan to spot new partnership opportunities. Collaboration & Coordination
- Work closely with Client Success and Account teams to match merchant offers to each client's program goals and audience.
- Coordinate with Marketing on partner promotions, co-branded campaigns and offer launches. Work with Product and Operations to onboard merchants onto the Loynova for Business app and train their staff on validating member offers.
- Work with Legal and Finance on partnership contracts, settlements and merchant payments
- Partner Relationship Management
- Act as the main point of contact for merchant partners, building strong, long-term relationships. Hold regular reviews with partners to share performance, refresh offers and grow the partnership.
- Resolve partner issues quickly, including redemption, settlement and offer-validity questions. Offer Catalogue & Performance
- Maintain an accurate, up-to-date catalogue of merchant offers across all programs, and track redemptions and partner performance to recommend improvements.
- Monitor the market, competitor programs and merchant trends in Jordan to spot new partnership opportunities. Collaboration & Coordination
- Work closely with Client Success and Account teams to match merchant offers to each client's program goals and audience.
- Coordinate with Marketing on partner promotions, co-branded campaigns and offer launches. Work with Product and Operations to onboard merchants onto the Loynova for Business app and train their staff on validating member offers.
- Work with Legal and Finance on partnership contracts, settlements and merchant payments
REQUIREMENTS
Must Have
- Experience: 3–4 years of experience in partnerships, business development, merchant
- acquisition or key account management.
- Education: Bachelor's degree in Business Administration, Marketing or a related field.
- Negotiation: Proven ability to negotiate commercial terms and close deals that work for all
- parties.
- Network: Strong network of merchants and brands in Jordan across retail, F&B, travel or lifestyle.
- Relationships: Excellent relationship-building skills, with a track record of managing long-term
- partners.
- Commercial Sense: Comfortable with offer economics, margins and performance data; able to
- handle multiple deals at once.
- Communication: Confident presenter and communicator in English and Arabic, both written and spoken.
Nice to Have
- Experience in loyalty, rewards, banking, fintech, payments or telecom
- Experience with card-linked offers, merchant-funded rewards or coupon platforms.
- Hands-on experience with Salesforce or similar CRM tools.
- Experience building partnerships across MENA markets.
- Valid driving licence and willingness to travel within Jordan to meet merchants.
