"Senior HR Executive — Lexapora
Location: Amman, Jordan | On-site
Working Hours: 5:00 PM–1:00 AM, Amman time, aligned with U.S. business hours
Lexapora is a U.S. company with operations based in Amman, Jordan. Our call center supports the U.S. market with a team of more than 50 agents.
We are looking for an experienced Senior HR Executive to manage daily HR operations, lead recruitment, and support our growing team. This role requires someone who can build strong relationships with employees and managers, handle sensitive matters professionally, and maintain clear, consistent HR processes in a fast-paced call center environment.
Key Responsibilities
Lead end-to-end recruitment for call center agents, team leaders, and support staff.
Manage onboarding, orientation, probation reviews, and offboarding.
Maintain employee records, contracts, attendance, leave balances, and shift schedules.
Coordinate payroll inputs, including attendance adjustments, overtime, commissions, and deductions.
Address employee concerns, resolve workplace conflicts, and guide managers on employee relations.
Monitor turnover and absenteeism, identify underlying issues, and recommend improvements.
Support performance reviews, training needs, employee engagement, and retention initiatives.
Develop and implement HR policies consistent with applicable Jordanian labor requirements.
Handle disciplinary procedures and grievances fairly and confidentially.
Prepare regular HR reports and work closely with management on staffing plans.
Requirements
Bachelor’s degree in Human Resources, Business Administration, or a related field.
At least 4 years of progressive HR experience, preferably within a call center or BPO environment.
Experience supporting a workforce of 50 or more employees.
Strong knowledge of Jordanian labor law, Social Security requirements, and HR procedures.
Proven experience in high-volume recruitment and employee relations.
Excellent written and spoken English and Arabic.
Strong organizational, communication, and conflict-resolution skills.
Proficiency in Microsoft Excel and HR management systems.
Ability to handle confidential information with discretion and sound judgment.
Availability to work on-site from 5:00 PM to 1:00 AM, Amman time.
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