Company Description Lexapora Group is a personal injury lead generation, digital marketing, and client-acquisition company that partners with law firms to connect them with qualified prospective clients. Operating in 20 states and actively expanding to around 39 states within the next 3 to 6 months, the company offers significant growth and stability for team members. Lexapora Group goes beyond traditional lead generation by qualifying each opportunity, completing the intake process, and working toward obtaining signed retainers that meet law firm criteria. The focus is on delivering well-developed, high-quality case opportunities rather than raw contact lists, creating a professional, results-driven environment for employees.
Role Description This is a full-time, on-site role based in Amman, Jordan for Call Center Agents fluent in Spanish and English. Team members will handle inbound and outbound calls with prospective clients, gather and verify case information, and complete detailed intake forms according to established criteria. Agents will explain services clearly, respond to questions, and guide callers through the initial steps of the client-acquisition process while maintaining professionalism and confidentiality. The role also involves updating case management systems, following scripts and compliance guidelines, and collaborating with supervisors and colleagues to meet performance and quality metrics.
Qualifications

Strong customer interaction skills, including experience as Customer Service Representatives focused on Customer Satisfaction and Customer Support.
Excellent Interpersonal Skills, with the ability to communicate clearly, empathetically, and professionally with diverse callers.
Solid Computer Literacy, including proficiency with call center software, CRM systems, and basic office applications.
Fluency in both spoken and written Spanish and English, with clear diction and active listening abilities.
Ability to work on-site in Amman, Jordan, with flexibility for shift-based schedules and high-volume call environments.
Attention to detail, strong organizational skills, and the ability to follow structured scripts and case criteria accurately.
Previous call center, customer support, or intake experience is preferred; experience in legal or healthcare intake is an advantage.
High school diploma or equivalent required; additional education or training in customer service or communications is beneficial.

Lexapora Group

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Call Center Agents - Spanish - English