Al Wefaq Jordanian Automotive is the official and exclusive dealer of ROX Motor in Jordan. We're building an aftersales team that delivers a premium experience to every ROX owner.
Key Responsibilities
- Deliver aftersales revenue, gross profit, net profit, and P&L targets against the approved budget.
- Grow parts and accessories sales.
- Improve CSI, NPS, and customer retention.
- Oversee workshop productivity, efficiency, utilization, and repair quality.
- Manage spare parts availability, fill rate, first pick rate, and inventory turnover.
- Maximize warranty cost recovery from the manufacturer.
- Keep key-to-key turnaround on target and ensure deadlines and service commitments are met.
- Lead the SWOT action plan and strategic improvements.
- Lead, develop, and evaluate the aftersales team.
Requirements
- 6+ years in automotive aftersales, including at least 5 years in a management role.
- Bachelor's degree in mechanical engineering or any related field.
- Proven record of managing aftersales P&L, service operations, and spare parts.
- Strong understanding of warranty processes and manufacturer standards.
- Experience with luxury, hybrid, or electric vehicle brands is preferred.
- Very good command of Arabic and English, and strong reporting and Microsoft Office skills.
- Strong leadership, customer focus, and commercial judgment.
Interested candidates can send their CV to:
info@rox-jordan.com
