IT-Digital Product Support
Accountabilities & Key Roles:
• Develop, maintain, and support digital applications within the bank's IT infrastructure.
• Collaborate with cross-functional teams to design and implement new application solutions.
• Ensure applications are running efficiently and troubleshoot any issues that arise.
• Monitor application performance and implement improvements to enhance user experience.
• Conduct regular system audits and assessments to ensure compliance with security protocols.
• Provide technical support and training to end-users on application functionalities and updates.
• Participate in the development of digital product strategies and roadmaps.
• Document application configurations, procedures, and user manuals.
Key Performance Indicators:
• Timeliness and accuracy of application development and support activities.
• User satisfaction and feedback regarding application usability and functionality.
• Number of incidents resolved within agreed service levels.
• Application uptime and performance metrics.
• Compliance with IT policies and security standards.
• Successful implementation of application upgrades and enhancements.
Job Requirements:
Education:
Bachelor's degree in Computer Science, Information Technology, or a related field.
Experience:
Minimum of 1-3 years experience in application development and support within a financial services environment.
Competencies:
• Strong understanding of software development lifecycle and methodologies.
• Proficiency in programming languages such as Java, C#, or Python.
• Experience with database management systems like SQL Server or Oracle.
• Knowledge of digital banking products and platforms.
• Excellent problem-solving and analytical skills.
• Ability to work collaboratively in teams and manage multiple projects simultaneously.
• Strong communication skills to interact effectively with technical and non-technical stakeholders.
