Role Description
The Call Center Specialist is a full-time, on-site role based in Amman. This role involves handling inbound and outbound calls, responding to customer inquiries, and providing clear information about AutoBeeb’s platform, services, and listings. The specialist will assist users with account setup, navigation, and issue resolution, ensuring a positive customer experience. Daily tasks include logging interactions in internal systems, following up on open cases, and escalating complex issues when needed. The role also requires collaborating with colleagues to improve call scripts, identify recurring customer needs, and support continuous service improvements.
Qualifications
- Candidates should possess strong Customer Support and Customer Service skills focused on resolving inquiries efficiently and professionally.
- Candidates should possess excellent Communication skills, including clear verbal and written communication in a customer-facing environment.
- Candidates should possess practical experience with Contact Centers, including call handling procedures, ticketing, and basic reporting.
- Candidates should possess solid Computer Literacy, including comfort with web-based platforms, CRM tools, and basic data entry.
- Relevant qualifications include prior experience in call center or customer-facing roles, knowledge of the automotive sector being an advantage.
- Additional beneficial qualifications include fluency in Arabic and English, strong problem-solving abilities, attention to detail, and the ability to work in a fast-paced environment.
