Job Summary
We are seeking a motivated and customer-oriented Call Center Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving issues related to our retail products and services. This role requires strong communication skills, a positive attitude, and the ability to work in a fast-paced environment.
Key Responsibilities
- Respond to incoming calls from customers regarding product inquiries, order status, returns, and complaints.
- Provide accurate information about products, promotions, and services offered by the company.
- Assist customers in placing orders and processing returns or exchanges.
- Resolve customer issues and complaints in a professional and timely manner.
- Maintain detailed records of customer interactions, transactions, and feedback in the system.
- Collaborate with other departments (e.g., Service center, Warehouse, Sales) to ensure customer satisfaction and resolve any issues.
- Follow up with customers as needed to ensure their issues are resolved and they are satisfied with the service provided.
- Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
- Stay updated on company policies, procedures, and product offerings.
Qualifications
- BSc/BA in business administration or diploma.
- 1-3 Years of experience in Previous experience in a call center or customer service role preferred, particularly in a retail environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using computers.
