Accountabilities & Key Roles :
- Respond and serve all Arab Bank Client enquiries and prospects.
- Achieving the set target of successful leads and credit cards activities in addition to the migration to E-Channels.
- Logging all client complaints in a timely manner at the highest quality standards.
- Providing all clients with timely and accurate response on all inquiries.
- Provide information on all Bank Products to existing & potential clients.
- Selling bank products and services such as successful leads and credit cards activities, and generate quality service opportunities. Migrate to E-Channels.
- Resolve customer inquiries, either directly or conjointly with the other concerned dept.'s.
- Execute client instructions as per Arab Bank P&P’s.
- Identify & forward customers feedback, and contribute to process improvement.
Job Requirements:
Education:
- Bachelor's degree in Business or any related field from a recognized University.
Competencies:
- Fluency in Arabic , English and Kurdish.
- Excellent communication skills.
- Well mannered & courteous.
- PC Literate (Excel, Internet, word, PowerPoint, ETC…).
