About the job
Royal Jordanian is seeking a customer-focused and results-driven Sales Agent to deliver exceptional sales and customer service across multiple customer touchpoints, including call center and counter sales operations. The successful candidate will assist customers with reservations, ticketing, travel inquiries, and service requests while promoting Royal Jordanian products and services to enhance the customer experience and drive revenue growth.
Duties & Responsibilities:
- Deliver exceptional customer service by handling customer inquiries, complaints, and service requests professionally and efficiently.
- Respond to customer interactions through various channels, including phone, email, and face-to-face communications.
- Provide accurate information regarding flight schedules, routes, fares, travel conditions, ticketing policies, and available services.
- Make flight reservations, issue tickets, process reissues, refunds, and handle payments in compliance with company procedures.
- Assist travel agents and corporate clients with reservations and special service requests.
- Support customers with baggage inquiries and other post-travel service issues, ensuring timely resolution.
- Recommend suitable flight connections and travel solutions based on customer needs.
- Promote and upsell Royal Jordanian products, ancillary services, and special offers to maximize revenue opportunities.
- Maintain accurate sales records and prepare daily transaction and sales reports in accordance with finance and audit requirements.
- Coordinate with relevant departments to resolve customer issues and ensure service recovery when required.
- Ensure compliance with Royal Jordanian policies, aviation regulations, and quality service standards.
- Maintain a professional attitude and deliver high-quality service in a fast-paced operational environment.
Knowledge & Skills Required:
- Strong customer service orientation with excellent communication and interpersonal skills.
- Ability to listen actively, identify customer needs, and provide effective solutions.
- Strong sales mindset with the ability to promote and upsell products and services.
- Ability to work effectively under pressure and manage multiple tasks simultaneously.
- Strong attention to detail and problem-solving skills.
- Team player with a positive and professional attitude.
- Proficiency in Microsoft Office applications.
- Willingness to work on shifts, including weekends and public holidays.
Qualifications:
- Bachelor’s degree in Tourism Management or any related field
Only candidates under consideration will be contacted.
