Job Scope
The Senior Account Manager is accountable for managing a portfolio of accounts and promoting the company and its respective products/services through well-defined account management strategies and sound partnerships with existing/potential customers. S/He works towards optimizing sales volumes and champions marketing programs and activities in line with the Territory Sales Manager.
Main Duties and Responsibilities
- Prepare and implement the account strategies and roadmap of the assigned portfolio in coordination and alignment with the management team
- Develop and deliver accurate sales forecasts and targets in line with business objectives
- Lead the vendors’ relations in alignment with the company’s management and strategy
- Develop and maintain relationships with new and existing channels/clients to expand sales and establish new opportunities
- Build and maintain a solid channel/customer database, analyze data and develop metrics evaluating loyalty and new opportunities
- Specify market requirements for current and future products by conducting market research supported by on-going visits to existing and potential customers
- Oversee the entire sales cycle from quotation to collection
- Assess credit and/or payment performance, review outstanding settlements and audit resolutions accordingly
- Ensure a proper storage, tracking and control of inventory through an accurate stock management system
- Generate sales for the entire portfolio of accounts in terms of long-term revenue and profitability
- Secure the highest level of engagement and support to Channel partners and respond to issues and/or queries in order to efficiently meet customers’ needs
- Oversee the implementation of targeted programs and marketing activities, monitor progress and raise recommendations as and when necessary
- Evaluate current business processes, identify opportunities for improvement and implement procedures maximizing efficiency and standardization
- Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization
Position Requirements
Education
- Bachelor’s degree in Electrical, Mechanical, Computer Science or relevant fields.
Experience
- At least 7 years of relevant experience in Data Center Passive Infrastructure Business (Power Cooling, etc.,)
