Job Summary
We are looking for a proactive and detail-oriented Senior Business Operations Specialist to join our growing team. In this role, you will play a key part in optimising business processes, leading cross-functional initiatives, and driving operational excellence across the organisation. You will work closely with different departments to improve efficiency, solve operational challenges, and contribute to scaling the business in a fast-paced startup environment.
Key Responsibilities
- Support and optimise day-to-day business operations across departments.
- Analyse operational processes and identify opportunities for automation and process improvement.
- Develop, document, and maintain SOPs, workflows, and internal policies.
- Collaborate with Product, Sales, Marketing, HR, Finance, and Customer Success teams to improve operational efficiency.
- Monitor operational KPIs and prepare dashboards and performance reports.
- Lead cross-functional projects and ensure timely execution.
- Identify operational bottlenecks and recommend scalable solutions.
- Support business planning, resource allocation, and operational excellence initiatives.
- Ensure compliance with company policies and continuously improve operational standards.
- Support leadership with strategic projects and operational decision-making.
Job Requirements
- Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or a related field.
- 4–6 years of experience in Business Operations, Operations Excellence, Project Management, or a similar role, preferably in a startup or technology company.
- Strong analytical and problem-solving skills with a data-driven mindset.
- Advanced proficiency in Microsoft Excel and Google Sheets.
- Experience using project management tools such as Asana, ClickUp, Monday.com, Jira, or Trello.
- Familiarity with CRM systems (HubSpot, Salesforce, Zoho, etc.) is a plus.
- Excellent communication and stakeholder management skills.
- Strong organisational and time-management abilities.
- Ability to lead initiatives and manage multiple priorities in a fast-paced environment.
- Excellent English communication skills (written and verbal).
Preferred Qualifications
- Experience working in a SaaS, technology, or startup environment.
- Knowledge of process improvement methodologies.
- Experience creating dashboards using Power BI, Looker Studio, or similar BI tools.
- Experience with AI-powered productivity tools and workflow automation platforms is a plus.
