Business Operations Specialist
Job Summary
We are looking for a proactive and detail-oriented Business Operations Specialist to join our growing team. In this role, you will play a key part in optimising business processes, supporting cross-functional operations, and driving operational excellence across the organisation. You will work closely with different departments to improve efficiency, solve operational challenges, and contribute to scaling the business in a fast-paced startup environment.
Key Responsibilities
- Support day-to-day business operations and ensure smooth execution across departments.
- Analyse operational processes and identify opportunities for automation and process improvement.
- Develop, document, and maintain SOPs, workflows, and internal policies.
- Collaborate with Product, Sales, Marketing, HR, Finance, and Customer Success teams to improve operational efficiency.
- Monitor operational KPIs and prepare dashboards and performance reports for management.
- Coordinate cross-functional projects and ensure timely execution of business initiatives.
- Assist in implementing and optimising internal systems, tools, and operational platforms.
- Identify operational bottlenecks and recommend scalable solutions.
- Support resource planning, vendor coordination, and operational planning.
- Ensure compliance with company policies and continuously improve operational standards.
- Perform ad hoc analysis and support leadership with strategic initiatives.
Job Requirements
- Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering, or a related field.
- 2–4 years of experience in Business Operations, Operations, Project Management, Strategy, or a similar role, preferably in a startup or technology company.
- Strong analytical and problem-solving skills with a data-driven mindset.
- Advanced proficiency in Microsoft Excel/Google Sheets.
- Experience using project management tools such as Asana, ClickUp, Monday.com, Jira, Trello, or similar.
- Familiarity with CRM systems (HubSpot, Salesforce, Zoho, etc.) is a plus.
- Excellent communication and stakeholder management skills.
- Strong organisational and time-management abilities.
- Ability to manage multiple priorities in a fast-paced, dynamic environment.
- Comfortable working independently and taking ownership of projects.
- Excellent English communication skills (written and verbal).
Preferred Qualifications
- Experience working in a SaaS, technology, or startup environment.
- Knowledge of process improvement methodologies.
- Experience with AI-powered productivity tools and workflow automation platforms
