Company Description Global City for Translation and Immigration is a prominent company specializing in immigration and visa processing services, located in the Khalda area of Amman, Jordan. The organization supports individuals and families through complex immigration procedures, offering guidance, documentation support, and translation services. Team members work in a client-focused environment that values accuracy, confidentiality, and clear communication. The company aims to streamline the visa and immigration journey for clients by providing reliable, professional, and timely services.
Role Description The Client Relationship Manager is a full-time, on-site role based in Amman, Jordan. This position is responsible for managing day-to-day interactions with clients, including responding to inquiries, explaining immigration and visa processes, and ensuring clients receive accurate information and updates. The role involves coordinating documentation, following up on application statuses, maintaining detailed records in company systems, and liaising with internal teams and external partners as needed. The Client Relationship Manager will also handle client onboarding, address concerns or issues promptly, and contribute to continuous improvement of service quality and client satisfaction. This role requires consistent on-site presence to meet clients, collaborate with colleagues, and support office operations.
Qualifications
- Strong client service and relationship management skills, with the ability to build trust and maintain long-term professional relationships.
- Excellent communication skills, including clear verbal and written communication in English; Arabic language skills are highly beneficial.
- Organizational and time-management abilities, including handling multiple client cases, tracking deadlines, and maintaining accurate records.
- Problem-solving and attention to detail, with the capacity to review documents carefully and identify issues or missing information.
- Comfort working in an office environment, collaborating with team members, and interacting with clients in person.
- Prior experience in immigration, visa processing, legal services, customer service, or administrative support is an advantage.
- Proficiency with common office software and digital tools, including email, spreadsheets, and case management systems.
- Bachelor’s degree in English, Business, Translation, Law, International Relations, or a related discipline is preferred.
Please send your cv to info@globaltransjo.com
