We're Hiring: Customer Services Representative
Jordan Kuwait Bank is seeking a dedicated Customer Services Representative to join our team and deliver exceptional service to our valued customers.
As a Customer Services Representative, you will be the frontline ambassador of our bank, responsible for supporting and attracting customers by providing helpful information, handling transactions, answering inquiries, and resolving concerns. Your role is pivotal in ensuring customer satisfaction with our products, services, and features by delivering accurate, efficient, and high-quality service that meets and exceeds expectations.
"The goal as a company is to have customer service that is not just the best but legendary."
Main Responsibilities:
Efficiently execute cash handling and banking transactions
Identify customer needs and recommend appropriate bank products or services
Handle customer requests and inquiries related to accounts, products, and services professionally, ensuring satisfaction across all customer segments
Promote and sell bank products and services through direct and cross-selling to achieve branch goals and increase customer base and revenue
Support customer onboarding and enhance the customer experience by engaging customers with our digital banking solutions
Process Trade Finance requests (LCs, LGs, BCs, etc.) professionally and efficiently
Carry out any additional tasks as requested by the Line Manager
Requirements:
Minimum bachelor’s degree in accounting, Finance, or any relevant field
1-2 years of experience in customer service or banking
Excellent command of both Arabic and English languages
Fresh graduates are welcome to apply
Competencies & Skills:
Strong communication, negotiation, and interpersonal skills
Ability to identify counterfeit currency and manage cash effectively
Comprehensive knowledge of banking products, services, rules, and regulations
Proven selling and cross-selling abilities
Team player with a collaborative mindset
Proficient in Microsoft Office applications
We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
