Job Summary:

The Front Desk and HR Assistant will be responsible for supporting the human resources and administration functions and operations. The role includes HR responsibilities pertaining to training and self-development programs, policy monitoring, attendance monitoring, records management, onboarding of employees, and supporting performance evaluation processes. On the administrative side, the role includes managing the Front Desk of the RFC Main Building, drafting official correspondence, overseeing courier services, meeting and greeting visitors, and ensuring the smooth operation of department activities.

The incumbent reports to HR, Admin, and the IT Manager

Tasks and Responsibilities:

· Identify training needs for employees’ self-development. Including researching trending learning courses, matching employees’ competencies and job requirements, ensuring budget availability, and adherence to internal policies and standards.

· Assist in designing and coordinating employee training programs to support skills and professional enhancement.

· Assist in monitoring and evaluating the effectiveness of training sessions and courses, including post-training surveys and data analysis.

· Support the HR Manager in ensuring RFC policies and standards are communicated and disseminated to all employees, and follow up and provide feedback to the HR Manager on their effective implementation.

· Support in providing feedback to employees on HR policies, regulations, and procedures.

· Monitor employees’ attendance on HR systems and provide accurate records and reports from the system.

· Maintain up-to-date personnel records, including employees’ educational certificates, updated IDs and passports, contracts, work permits, and evaluations.

· Support HR Manager in the evaluation process, including scheduling meetings with employees, maintaining all evaluation records.

· Follow-up on deadlines for submission of evaluation.

· Drafting reports for the department as requested by the Manager, including annual, biannual, and progressive reports, and any HR required reports.

· In charge of the onboarding process for newly recruited employees, including providing all policies and regulations to the newly recruited employee, following up on obtaining required documents for personnel records, and ensuring the orientation process of the employee is smoothly fulfilled.

· Support in creation and review of employees’ job descriptions, including reviewing accurate competencies’ ranking, matching job descriptions and titles with organization charts. Updating yearly RFC organizational charts.

· Coordinating the Translators’ Pool, including identifying and maintaining skilled translators. Updating translators’ bios, specialties, experience, and rates.

· Allocating translation tasks and requests from RFC departments based on the expertise of the translators’ pool, availability, meeting deadlines, and budget constraints. Communicating with the translators on required tasks and deadlines for submissions of translated documents. Follow up on payment claims with the Finance department and ensure payments are disbursed.

· In charge of monitoring the department’s shared folders, ensuring that all team members are updating their files and records. Coordinating with IT by opening new folders and updating the structure on a yearly basis. Monitor the Master Calendar of RFC activities, including providing feedback to the direct manager on a lack of information. Creating and updating the RFC activities, monitoring sheet, and updating it regularly.

· Act as the first point of contact at the RFC Main Building Front Desk.

· Meet and greet visitors and guests, ensuring a professional and welcoming experience.

· Coordinate all incoming and outgoing official correspondence, including courier services domestic and external.

· Any other task requested by the direct manager.

Job specifications:

Education: BA in Business Administration, Social Sciences, Industrial Engineering, Psychology, or a related field. An HR Professional Certificate is a plus.

Experience: 2-5 years of experience, out of which 2 years in HR and administrative roles.

Competencies:

- Excellent verbal and written communication skills in both Arabic and English.

- HR Systems Management

- Report writing

- Data Analysis

- Excellent time and task management, Multitasking

How to Apply:

Interested candidates should submit their resumes, cover letters detailing their relevant experience, and any other supporting documents to recruitment@film.jo by June 16, 2025.

Please indicate in the subject line of your email the title of the position you are applying for.

Equal Opportunity Employer:

The Royal Film Commission is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences.

The Royal Film Commission - Jordan

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Front Desk and Human Resources Assistant