A leading Insurance company is seeking an experienced and dynamic professional to lead its People, Culture & Quality function.
The successful candidate will play a key role in fostering a high-performance culture, enhancing employee experience, developing talent and leadership capabilities, supporting organizational initiatives, and promoting continuous improvement across the organization.
Key Responsibilities
· Lead and continuously develop the People, Culture & Quality function in alignment with the company’s strategic direction and organizational priorities.
· Drive talent acquisition, employee development, succession planning, and workforce capability initiatives to support business growth and sustainability.
· Foster a positive, high-performance culture by strengthening employee engagement, collaboration, accountability, and continuous learning.
· Lead the implementation, follow-up, and effectiveness measurement of people, culture, quality, and organizational initiatives, while coordinating and monitoring the implementation of company policies, procedures, and performance improvement actions.
· Oversee performance management processes and support managers in building high-performing teams.
· Develop and monitor people-related metrics, workforce insights, and quality indicators to support informed decision-making and continuous improvement.
· Ensure effective employee relations practices and provide professional guidance on people-related matters across the organization.
· Promote quality, service excellence, and continuous improvement practices within the employee experience and internal people processes.
· Ensure compliance with applicable labor laws, social security regulations, company policies, and governance requirements.
Qualifications
· Bachelor’s degree in Human Resources, Business Administration, Psychology, Management, Quality Management, or a related field.
· Master’s degree is an advantage.
· Minimum 10 years of relevant experience, including at least 5 years in a managerial or leadership role.
· Demonstrated experience in People & Culture, Talent Management, Employee Engagement, Performance Management, and Organizational Change implementation initiatives.
· Proven experience in implementing and sustaining people, culture, talent, quality, or organizational initiatives.
· Strong knowledge of labor law, social security regulations, and HR best practices.
· Experience in regulated industries such as Insurance, Banking, Financial Services, Healthcare, or Telecommunications is preferred.
· Professional certifications or documented experience in one or more of the following areas are highly desirable:
- Change Management
- Quality Management
- Talent Management
- Leadership Development
- Human Resources Management
· Strong leadership, communication, facilitation, analytical, and stakeholder management skills.
· Proven ability to lead cross-functional initiatives and drive sustainable organizational improvement.
Candidates should clearly demonstrate, through their CV and professional achievements, practical experience in culture development, talent management, change initiatives, and continuous improvement programs.
